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Hillsborough County Government

Animal Shelter Coordinator (#ANIMSCGENM) GENM
$17.23-$27.35 Hourly / $2,986.53-$4,740.67 Monthly / $35,838.40-$56,888.00 Yearly


Performs operational, administrative, and supervisory duties coordinating animal care services, and customer care services in a large animal shelter operation.  Communicates Animal Services programs to groups and individuals, community partners, committees, staff and volunteers.


An Associate's degree; and
Three years experience in animal care services or customer care services; and
Possession of a State of Florida Euthanasia Certification within 6-month probationary period.
An equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted below.


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.


  • Knowledge of animal shelter procedures and regulations.
  • Knowledge of safety, sanitation, and humane environmental conditions of animals and animal shelters.
  • Ability to prepare complex reports tracking animal care and animal shelter operations.
  • Skills in effective communication and conflict resolution with customers and staff.
  • Ability to work non-standard schedules, to support emergency, disaster and evacuation requirements.
  • Ability to organize, schedule, and maintain fluctuating staffing and workload requirements.
  • Ability to handle hostile and diseased animals with potential personal risk and exposure.
  • Ability to stand, bend, stoop, kneel, and lift 50lbs repetitively and continuously throughout shift.
  • Ability to use Microsoft Office and computer applications.


Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Resolves complex operational and administrative issues involving animal care, customer care, and staffing.
  • Recommends and implements operational and administrative decisions regarding policies and procedures to improve operations and service delivery, involving animal care and customer care services.
  • Prioritizes and, coordinates projects, activities, assignments, and deadlines.
  • Supervises, evaluates performance, and determines remedial training for subordinate staff.
  • Assesses staffing needs and identifies shortfalls; interviews, recruits and hires new staff.
  • Conducts on-job-training sessions for subordinates.
  • Prepares complex and ad-hoc reports providing information on operations and administration of animal care services, customer care services, staffing issues, budgetary requirements, and procurement processes.
  • Determines procurement needs regarding inventory, food, supplies and equipment and tracks and monitors expenses.
  • Administers animal vaccinations and documents animal’s health history.
  • Assist in the development of the animal care budget and monitors expenses against budget.
  • Evaluates the effectiveness of processes, policies and procedures and initiates changes where needed.
  • Performs animal care drug dispensing and inventory control, as needed.
  • Reviews animal care medical records to ensure appropriate history and tracking are being performed by subordinate staff.
  • Facilitates, organizes and attends meetings, forums, and focus groups regarding animal care and customer care services.
  • Develops and coordinates promotional, educational, and marketing programs regarding animal care services and animal shelter operations.
  • Serves as liaison for animal care services and customer care services, to other animal care agencies, animal rights organizations, and animal activist community groups.
  • Provides Animal Shelter Technicians, Assistant Animal Shelter Coordinator, animal care agencies and animal welfare organizations, with guidance regarding, animal shelter operations, animal related ordinances, and state, county, and department statutes, policies, and procedures.
  • Performs other related work, as required.

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.

CLASS: ANIMSCGENM; EST: 10/29/2013; REV: ;