Program Coordinator

Recruitment #1811-PROGCTPAM-002


Hillsborough County (County seat of Tampa, FL) is a great place to work! Situated along Florida's Gulf Coast, this region boasts an enviable quality of life with year round sunshine, a unique cultural heritage and a diverse business climate. For both individuals and companies alike, Tampa offers accessibility, affordability and opportunity.

Hillsborough County Government is a great employer looking for new members to join its team who are aligned with the core values of commitment to excellence; stellar customer service; and embracing diversity, transparency, and accountability.  Our employees enjoy careers that are professionally and personally rewarding and provide competitive and reasonable compensation.   

Hillsborough County Government consists of many independent agencies and thousands of employees.  We provide a wide range of municipal services to the citizens of Hillsborough County, including port operations, childrens' education, arts and culture, courts, planning and zoning, public transportation, environmental protection, and employment-related services.

Read below to learn more about this exciting opportunity to join our team.


The ideal candidate for this position will have experience overseeing cruise terminal activities, and a Bachelor's degree in a related field and excellent customer service skills.


A Bachelor's degree; and
One or more years of experience coordinating the maintenance and repairs of a facility; or in the monitoring of service contractors and managing customer relations.

An equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted below.


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals


  • Working knowledge of the functions, activities, requirements and objectives of cruise vessels and terminal operations
  • Specialized technical knowledge of specific operational areas of the terminal and the ability to perform or supervise specialized work in cruise terminals
  • Knowledge of computer databases and spreadsheet systems
  • Knowledge of the State, Federal, and Local regulations applicable to cruise terminals
  • Extensive skill in customer service
  • Ability to supervise and lead effectively
  • Ability to oversee and coordinate work performed by subcontractors and vendors
  • Ability to work with other PTB departments to research and identify appropriate equipment to purchase, as well as services and supplies required for the operation of cruise facility
  • Ability to establish and maintain effective working relationships with others within and outside of the organization
  • Ability to communicate effectively, orally and in writing
  • Ability to use initiative, and exercise sound judgment
  • Ability to be certified as a Facility Security Officer (FSO) as required under Federal Regulations


Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Manages operations of cruise terminal facilities and ensures the operation is in compliance with State, Local and Federal regulations, and meets the standards from our various cruise lines.
  • Corresponds, meets and coordinates with vessel agents, vendors and contractors to arrange delivery of essential goods and services in order to provide the best possible service to PTB cruise line customers.
  • Schedules and coordinates repairs and upgrades to existing operations and terminal equipment to ensure that equipment and services are available to PTB cruise line customers.
  • Serves as a PTB Facilities Security Officer (FSO) for the PTB cruise terminals in accordance with Federal Regulations.
  • Plans and coordinates services and cruise operations by phone, email and other means of communication as required.
  • Assists other PTB departments in planning of and participation in promotional events at the PTB cruise terminals. 
  • Performs other related duties as required. 

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.


  • Incumbent must possess a current and valid Florida Motor Vehicle Operator’s License or capable of obtaining one within thirty days from the date of hire
  • Incumbent must successfully pass a seaport security background check and compliance for a Transportation Worker Identification Credential (TWIC)

Selection Plan

  • Civil Service Supplemental Questionnaire and Application Screening
  • Civil Service Establish List of Qualified Candidates
  • Port Tampa Bay Review of Qualified Candidates
  • Port Tampa Bay Selection Interviews
  • FirstChoice Background Investigation
  • Port Tampa Bay Conditional Offer

*The Department named at the top of this job bulletin is responsible for reviewing the qualified applications on the referral list and will carefully consider all qualified submissions during the screening of candidates. You will be contacted by the department directly if you are selected to continue in the recruitment process. Due to the high level of interest in the position, it will not be possible to interview every minimally qualified applicant. The Department, or its Human Resources Department, will notify you, via email, when the position has been filled. 


SPECIAL NOTE:  All selected applicants for employment at Port Tampa Bay must successfully pass a fingerprint based criminal history check in accordance with Florida State Statute 311.12 (Seaport Security Standards).

VETERANS' PREFERENCE: The Civil Service Board and its client agencies value the service veterans and their family members have given to our country and support the hiring of returning service members and military spouses. Therefore, special consideration and priority in appointment will be given to veteran preference-eligible applicants (as described in Section 295.07, F.S.) throughout each step of the selection process.

The applicant claiming veterans' preference is responsible for providing required documentation that clearly shows dates of service, campaign awards or medals received, and character of discharge (DD-214 Member-4 or Service-2 copy) to support entitlement to preference.  This documentation may be provided at the time of application submission. Documentation can easily be provided to us electronically through this online application system (preferred), but can also be provided to us by email, fax, or USPS. However, in ALL cases, required documentation must be provided to us prior to the closing date of the vacancy announcement.

Applicants that meet the minimum job requirements and qualify for Veterans’ Preference who believe they have not been afforded employment preference in accordance with applicable Florida law, may file a written complaint requesting an investigation with the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Blvd, Room 214, St. Petersburg, Florida 33708. The complaint must be filed within 60 calendar days from the date the applicant receives notice that s/he was not selected.  Prior to filing a complaint, however, it is the responsibility of the preference-eligible applicant to contact the employer at least one time after 45 days have passed from the final date for submitting an application or the interview date, whichever is later in time, if the applicant has not received notice of a hiring decision.

For more information on Veterans' Preference, please visit the Civil Service Board website by clicking here.

DRUG-FREE WORK PLACE: The employers of Hillsborough County have implemented a drug-free workplace and all offers of employment are conditioned on job applicants successfully passing a drug test.

RESPONSE/RECOVERY ACTIVITIES: Employees may be required to participate in response/recovery activities in response to a major emergency or natural disasters affecting County operations. In such situations, every effort will be made to maintain operations, but employees may be assigned to carry out response activities suited to their skills and capabilities.


Hillsborough County provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership or non-membership in an employee organization, or on the basis of personal favoritism or other non-merit factors.

AMERICANS with DISABILITIES ACT (ADA):  Hillsborough County welcomes and encourages applications from persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application and testing process. The decision on granting reasonable accommodation requests will be on a case-by-case basis.

APPLICANTS RIGHTS UNDER FEDERAL EMPLOYMENT LAWS:  Family and Medical Leave Act (FMLA) Poster;  Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.