Technical Solutions Specialist III (Oracle)

Recruitment #1906-TCHSL3CCUU-003

Introduction

The Clerk of the Circuit Court is looking for new members to join our team as part of one of the finest organizations in Hillsborough County. Employees of the Clerk of the Circuit Court provide quality service to our public.

As a member of our working team, you will occupy a position offering a unique challenge. You are, in effect, working both for your neighbors and yourself while constantly improving your community. You are a public employee performing essential services for the people of Hillsborough County. Our county’s citizens are affected by your on-the-job performance and their opinions of our organization are directly influenced by your conduct. Wherever you work in the Clerk’s organization, please keep in mind the trust that the people of Hillsborough County have placed in your hands. By meeting all of your responsibilities in the most efficient and courteous manner possible, you will find your efforts rewarding.
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Job opportunities are offered first to current Clerk of the Circuit Court Employees. If a Clerk employee is not selected, consideration will be then given to applicants outside of the office.

This office reserves the right to consider how your application is prepared. It will be considered only if it is written with clarity and contains the required transcripts, certificates and licenses or other specified documents.

IDEAL CANDIDATE PROFILE

The ideal candidate will possess the following:

• The ability to prioritize, to be highly organized and to work well under pressure.
• A strong understanding of SDLC and change management methodology.
• Documented experience technically supporting any of the following Oracle applications: Supplier Lifecycle Management, iSupplier Portal, iProcurement, Sourcing, Purchasing, iExpense, Accounts Payable, Fixed Assets, General Ledger, Payroll, Learning Management, Projects/Grants Accounting and Receivables.
• Strong experience with SQL and PL/SQL.
• Experience with Oracle development tools.
• Ability to triage and troubleshoot complex user-reported system defects
• Ability to think strategically and tactically in regards to project planning, scoping, budgeting, scheduling and quality deliverables
• Exposure to OnBase or other imaging software.

JOB OVERVIEW

This Technical Solutions Specialist III (Oracle) position will be responsible for developing, maintaining, documenting, and supporting solutions, interfaces, integrations, and reports for various applications, but primarily Oracle EBS.

MINIMUM QUALIFICATIONS

• Bachelor’s Degree from an accredited four year college or university in a related discipline (e.g. B.A. or B.S. in Management Information Systems or Accounting) and 5+ years of experience in applicable software solutions

note: Degree is preferred but will consider candidates with an equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted below.

JOB SPECIFIC COMPETENCIES

• Ability to analyze root cause of problems and recommend resolution and preventative techniques
• Ability to establish and maintain effective working relationships with technical and non-technical staff
• Ability to organize work, establish priorities, meet established deadlines, and follow up on assignments with minimal direction
• Ability to communicate effectively, both orally and in writing
• Ability to establish and maintain effective working relationships with technical and non-technical staff
• Maintains strong attention to detail in high-pressure situations
• Maintains and modifies existing systems to support user needs
• Converts specifications about business problems into programming instructions
• Determines the potential solutions and tests them both for technical and business compatibility
• Monitors operating efficiency of existing application systems
• Responsible for system enhancements, new development, and support
• Gathers user requirements, designing, developing and team/business review sessions
• Troubleshoots and resolves software issues of considerable complexity
• Assesses situations and suggests process improvements
• Documents system problems and resolutions for future reference
• Writes and maintains system documentation

REPRESENTATIVE DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

• Supervises, trains, evaluates performance, and initiates corrective action of subordinate staff.
• Discusses report requirements and data availability with users; discusses system impact with appropriate functional areas; advises users on the feasibility of converting to automated systems and assists in formulating objectives.
• Analyzes program problems and modifies as required.
• Develops, writes and maintains complete program documentation to include user instructions.
• Tests programs or scripts, analyzes output, and ensures modifications are made as necessary to meet objectives.
• Maintains and modifies existing systems to support user needs.
• Provides technical assistance and may instruct others in the principles and techniques of programming.
• Evaluates new technological innovations in relation to existing systems and makes recommendations to management.
• Performs other related duties as required.

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.

Conclusion

VETERANS' PREFERENCE: Preference will ONLY be entitled upon initial appointment for eligible veterans and eligible spouses of veterans. Documentation to support entitlement to preference MUST be provided at the time of application.

RESPONSE/RECOVERY ACTIVITIES: Employees may be required to participate in response/recovery activities in response to a major emergency or natural disasters affecting County operations. In such situations, every effort will be made to maintain operations, but employees may be assigned to carry out response activities suited to their skills and capabilities.

CLERK OF THE CIRCUIT COURT IS AN EQUAL OPPORTUNITY EMPLOYER

The Clerk of the Circuit Court provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership or non-membership in an employee organization, or on the basis of personal favoritism or other non-merit factors.

Clerk of the Circuit Court welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application and testing process. The decision on granting reasonable accommodation requests will be on a case-by-case basis.