Technical Solutions Specialist II (Network Engineer II)

Recruitment #1707-TSSP2CCUS-001


The Clerk of the Circuit Court is looking for new members to join our team as part of one of the finest organizations in Hillsborough County. Employees of the Clerk of the Circuit Court provide quality service to our public.

As a member of our working team, you will occupy a position offering a unique challenge. You are, in effect, working both for your neighbors and yourself while constantly improving your community. You are a public employee performing essential services for the people of Hillsborough County. Our county’s citizens are affected by your on-the-job performance and their opinions of our organization are directly influenced by your conduct. Wherever you work in the Clerk’s organization, please keep in mind the trust that the people of Hillsborough County have placed in your hands. By meeting all of your responsibilities in the most efficient and courteous manner possible, you will find your efforts rewarding.

Job opportunities are offered first to current Clerk of the Circuit Court Employees. If a Clerk employee is not selected, consideration will be then given to applicants outside of the office.

This office reserves the right to consider how your application is prepared. It will be considered only if it is written with clarity and contains the required transcripts, certificates and licenses or other specified documents.


The ideal candidate will have experience with:

1) Cisco routers and switches – preferred certification: CCNA or CCNP and three (3) or more years of experience managing an enterprise Cisco Network environment
2) Cisco Call manager, Unity VM and UCCX in a call center environment.
3) Meraki wireless – Prefer one or more years of experience managing an enterprise deployment of various Meraki access points.


The Technical Solutions Specialist II (Network Engineer II) position will be responsible for installing, configuring, and supporting hardware and software solutions for various enterprise networking systems.


·        Bachelor’s Degree from an accredited four year college or university in a related discipline, e.g. B.A. or B.S. in Management Information Systems or Business Administration

·        Two (2) years of experience in network engineering environment


·        Current valid Cisco Certified Network Associate (CCNA) or CCNP and a minimum of three (3) years of related experience.


·       Please note: Degree is preferred but will consider candidates with an equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted below


• Ability to analyze root cause of problems and recommend resolution and preventative techniques.
• Ability to establish and maintain effective working relationships with technical and non-technical staff.
• Ability to organize work, establishes priorities, meet established deadlines, and follow up on assignments with minimal direction.
• Ability to work independently and engineer solutions for existing and new issues.
• Ability to communicate effectively, both orally and in writing.
• Maintains strong attention to detail in high-pressure situations.
• Maintains and troubleshoots network systems to support enterprise systems and applications.
• Determines the potential solutions and tests them for compatibility.
• Monitors operating efficiency of existing systems.
• Responsible for network system troubleshooting, upgrades, and support.
• Gathers technical and business requirements; conducts team review sessions.
• Troubleshoots and resolves network issues of considerable complexity.
• Assesses situations and suggests improvements.
• Documents system problems and resolutions for future reference.
• Writes and maintains system documentation


Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

• Assists in managing Cisco network technologies.
• Assists in managing the Cisco VoIP network (Call Manager, UCCX, Emergency Responder, Prime Collaboration, etc.)
• Analyzes needs for new network infrastructure; researches alternatives; works with team members and other staff and vendors to identify requirements; configures new routers, switches and firewalls; implements the network technology solution.
• Analyzes network topologies for efficiency; implements Cisco networking best practices; monitors and maintains existing network infrastructure; tests and remediates connectivity as needed.
• Analyzes network performance using various tools; researches options to improve network performance where needed; implements improvements by tuning or upgrading network infrastructure, adding or removing systems and testing implementations.
• Works with application support staff to verify network functionality and assist in any troubleshooting; participates in Change Control process by submitting Change Requests.
• Works with Operations Staff to plan and install new networking hardware, monitor, document operational procedures, and respond as needed to operational alerts and events.
• Proactively monitors network infrastructure to identify potential problems; researches solutions using vendor support, technical documentation, and other sources; takes corrective action where needed.
• Performs regular software updates to ensure system security, reliability, and vendor support.
• Performs other related duties as required.

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time

Selection Plan

Note: All interviews will be conducted on-site. Candidates must be willing to attend on-site interview (in person) within one week of contact and be willing to relocate (if necessary) at their own expense within two weeks of job offer.


VETERANS' PREFERENCE: Preference will ONLY be entitled upon initial appointment for eligible veterans and eligible spouses of veterans. Documentation to support entitlement to preference MUST be provided at the time of application.

RESPONSE/RECOVERY ACTIVITIES: Employees may be required to participate in response/recovery activities in response to a major emergency or natural disasters affecting County operations. In such situations, every effort will be made to maintain operations, but employees may be assigned to carry out response activities suited to their skills and capabilities.


The Clerk of the Circuit Court provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership or non-membership in an employee organization, or on the basis of personal favoritism or other non-merit factors.

Clerk of the Circuit Court welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application and testing process. The decision on granting reasonable accommodation requests will be on a case-by-case basis.