Business Analyst III (Aging Services) (75 Applicant Max)
|Date Opened||8/12/2019 3:00:00 PM|
|Filing Deadline||8/16/2019 1:11:00 PM|
|Salary||$58,385.60 - $93,392.00/year|
|Job Type||Open Recruitment|
A Bachelor’s degree in Business Management/Administration, Information Management System, Public Administration, Finance or related field.
Five years of professional experience in the development, implementation, business process analysis and evaluation of business methods and procedures.
An equivalent combination of education, training and experience that would reasonably be expected to provide the job specific competencies listed above.
- Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service
- Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve
- Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations
- Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals
- This job is performed in a professional office environment where employees routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
DUTIES AND RESPONSIBILITIES
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.
- Performs highly complex, independent studies and analyses, and makes conclusive recommendations.
- Serves as coordinator in conducting major projects involving work measurement studies, management control, plans of service, methods analyses and other aspects of operational audits.
- Collaborate with senior managers and decision makers to identify and solve a variety of problems and to clarify management objectives.
- Collaborate with others in the organization to ensure successful implementation of chosen problem solutions.
- Study and analyze information about alternative courses of action to determine which plan will offer the best outcomes.
- Studies existing computer-based business systems to evaluate effectiveness, and develops new systems to improve production or workflow as required.
- Reviews and analyzes information, forecasts, methods, schedules, systems, processes, and procedures.
- Performs duties concerned with the design and improvement of computer-based business systems.
- Works closely with senior managers to identify and solve a variety of computer-based business system problems.
- Analyzes requirements, procedures, and problems to automate processing or to improve existing business systems.
- Reviews computer system capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system.
- Serves as the single point of contact for consultants, manufacturers, suppliers, etc., assisting in the development and installation of automated systems.
- Performs other related duties as required.
- Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique and production methods.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction required.
- Knowledge of English spelling, grammar and punctuation.
- Knowledge of analysis and research techniques, methods and procedures.
- Skill in conducting independent studies and analyses of organizational activities, programs, procedures and operating systems.
- Ability to work independently and analyze, interpret and accurately summarize complex business processes and detailed information.
- Ability to use initiative and exercise sound judgment in making conclusive recommendations based on business needs.
- Ability to communicate effectively and persuasively, both verbally and in writing.
- Ability to participate effectively in the formulation of departmental policies and procedures.
- Excellent analytical skills, the ability to get along with a wide range of people, good judgment, time-management skills, and creativity.
- Ability to use a computer and related software.
We offer much more than the competitive pay you expect. We value our employees and Hillsborough County Government is committed to providing a comprehensive and competitive benefits package. And because we understand that no two people are exactly alike, you can choose what best suits the needs of you and your family.
- Health Plan: The County pays towards health insurance premiums for all employees. Employees can select from two (2) healthcare plan options. Coverage is effective the first of the month following thirty (30) days of employment.
- Dental Insurance: Employees are eligible to enroll in the dental coverage and choose from four options: High DMO, Low DMO, a network Open Access Plan, and a PPO. Coverage is effective the first of the month following thirty (30) days of employment.
- Vision Care: Employees and their dependents are eligible to enroll in the vision coverage. Co-payment coverage includes exams, lens and frame, as well as an allowable contact lens expense. Coverage is effective the first of the month following thirty (30) days of employment.
- Employee Assistance Program: This program provides all employees and family members with professional, confidential counseling sessions. All employees and dependents are afforded up to six (6) free visits per Plan year. Coverage begins on the first day of employment.
- Tuition Reimbursement: Employees may be reimbursed up to $1,000 (undergraduate), $2000 (graduate) per fiscal year for classes at an accredited college or university for courses that enhance your ability to perform your current job duties.
- Holidays: Employees receive up to twelve (12) paid holidays per year.
Visit our Benefits page for more exciting details.
Do you qualify for Veteran's Preference? Preference will only be entitled upon initial appointment for eligible veterans and eligible spouses of veterans. Documentation that clearly shows dates of service, campaign awards or medals received, and character of discharge (DD-214 Member-4 or Service-2 copy) to support entitlement to preference must be provided at the time of application.
Equal Opportunity Employer:
Hillsborough County Government provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hillsborough County Government complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Hillsborough County welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application and testing process. The decision on granting reasonable accommodation requests will be on a case-by-case basis.
Hillsborough County Government expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Hillsborough County Government’s employees to perform their job duties may result in discipline up to and including discharge
Hillsborough County is a drug free workplace.
Employees are required to participate in response/recovery activities in response to an emergency or natural disaster affecting County operations and/or its citizens. In such situations, every effort will be made to maintain operations, but employees will be assigned to carry out response activities suited to their skills and capabilities. *MON*