Consumer Protection Investigator (Consumer and Veterans Services)

Recruitment #1907-CPINVTCPR1-002



Hillsborough County Government provides employees with careers that are both professionally and personally rewarding. With a wide range of independent agencies to choose from, the opportunities within Hillsborough County Government are endless! You are not just an employee within the government, you are an ambassador and business partner making a huge impact within our community that helps shape our future.


Our mission is to provide effective quality service at a reasonable cost with courtesy, integrity and accountability in a manner that protects and enhances the quality of life of our diverse population.


Performs intake, investigation, and mediation on consumer complaints. Assists in office duties and consumer outreach programs.


An Associate's degree in Business, Public Administration, Criminal Justice, or a Social or Behavioral Science


Possession of a valid Driver License. 


An equivalent combination of education (not less than a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted below


Possession of a valid Driver License.


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals


Light work - Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects.  If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.


  • This position typically takes place in an office environment.
  • May require frequent local travel.
  • Requires sitting for an extended period of time.


Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below:

  • Receives, analyzes and investigates consumer complaints involving a single consumer and business or defendant to determine the validity of the complaint, and identify civil or criminal violations of federal, state and consumer protection laws, statutes and ordinances.
  • Researches business records, corporate registration and other public records to determine proper issuance of licenses, corporate status, fictitious names, permits and business tax licenses through the use of both standard and online resources.
  • Conducts on site, field investigations to gather information or evidence pertinent to the consumer complaint case.
  • Establishes and maintains case management files, including documentation, evidence, computer databases and accounts of witnesses to provide accurate recording of case information.
  • Investigates vehicle for-hire complaints from the public and business establishments, writes investigative reports, and determines if criminal, civil or administrative violations of public transportation laws, ordinances and rules have occurred.
  • Mediates and/or negotiates matters between consumers and respondents to resolve consumer complaints and presents recommendations to management for review.
  • Compiles fact finding investigative reports to forecast, identify and quantify emerging consumer protection trends and procedures.
  • Counsels individuals and presents consumer education programs to the public and private organizations to advise them of consumer protection ordinances, rights, and recognition of deceptive practices.
  • Patrols Hillsborough County roads and highways to enforce vehicle for-hire rules, ordinances and laws, and identify violations.
  • May issue correction cards and official citations for violations of consumer and vehicle for-hire laws, ordinances, and regulations.
  • Coordinates criminal investigations with law enforcement agencies, State Attorney's Office, the Attorney General's Office and other regulatory agencies to ensure successful prosecution, and may assist in arranging for the apprehension of individuals by law enforcement agencies with arrest authority.
  • Safely operates and maintains assigned vehicles.
  • May appear in court or administrative hearings to provide testimony, investigative findings, and evidence.
  • Performs other related duties as required.


    • Knowledge of federal, state, and local consumer protection laws and regulations.
    • Working knowledge of public transportation vehicle for-hire rules, regulations, ordinances and laws.
    • Knowledge of investigative and research methods and techniques.
    • Knowledge of negotiation and mediation strategies and techniques.
    • Knowledge of court proceedings and testimony procedures.
    • Skill in conducting data research, field and office investigations.
    • Skill in making presentations as a witness in court and other proceedings.
    • Ability to research, collect, organize, and evaluate data to develop logical conclusions.
    • Ability to prepare and maintain reports and case files with findings and recommendations.
    • Ability to research and determine applicable laws, regulations, and policies for individual cases.
    • Ability to use a computer and related software.
    • Ability to communicate effectively, both orally and in writing.
    • Ability to deal with the public.
    • Ability to work under stressful conditions.
    • Ability to work effectively with others.
    • Ability to use initiative and sound judgment.
    • Ability to follow oral and written instructions.
    • Ability to handle confidential information.
    • Ability to safely operate a motor vehicle.



    We offer much more than the competitive pay you expect. We value our employees and Hillsborough County Government is committed to providing a comprehensive and competitive benefits package. And because we understand that no two people are exactly alike, you can choose what best suits the needs of you and your family.

    • Health Plan: The County pays towards health insurance premiums for all employees. Employees can select from two (2) healthcare plan options. Coverage is effective the first of the month following thirty (30) days of employment.
    • Dental Insurance: Employees are eligible to enroll in the dental coverage and choose from four options: High DMO, Low DMO, a network Open Access Plan, and a PPO. Coverage is effective the first of the month following thirty (30) days of employment.
    • Vision Care: Employees and their dependents are eligible to enroll in the vision coverage. Co-payment coverage includes exams, lens and frame, as well as an allowable contact lens expense. Coverage is effective the first of the month following thirty (30) days of employment.
    • Employee Assistance Program: This program provides all employees and family members with professional, confidential counseling sessions. All employees and dependents are afforded up to six (6) free visits per Plan year. Coverage begins on the first day of employment.
    • Tuition Reimbursement: Employees may be reimbursed up to $1,000 (undergraduate), $2000 (graduate) per fiscal year for classes at an accredited college or university for courses that enhance your ability to perform your current job duties.
    • Holidays: Employees receive up to twelve (12) paid holidays per year.

    Visit our Benefits page for more exciting details.

    Veteran’s Preference:

    Do you qualify for Veteran's Preference? Preference will only be entitled upon initial appointment for eligible veterans and eligible spouses of veterans. Documentation that clearly shows dates of service, campaign awards or medals received, and character of discharge (DD-214 Member-4 or Service-2 copy) to support entitlement to preference must be provided at the time of application.

    Equal Opportunity Employer:

    Hillsborough County Government provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hillsborough County Government complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    Hillsborough County welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application and testing process. The decision on granting reasonable accommodation requests will be on a case-by-case basis.

    Hillsborough County Government expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Hillsborough County Government’s employees to perform their job duties may result in discipline up to and including discharge

    Hillsborough County is a drug free workplace.

    Response/Recovery Activities:

    Employees are required to participate in response/recovery activities in response to an emergency or natural disaster affecting County operations and/or its citizens. In such situations, every effort will be made to maintain operations, but employees will be assigned to carry out response activities suited to their skills and capabilities. *MON*