Solutions Specialist

Recruitment #1903-SOLSPCUNP4-002

Introduction

WHY JOIN US

Hillsborough County Government provides employees with careers that are both professionally and personally rewarding. With a wide range of independent agencies to choose from, the opportunities within Hillsborough County Government are endless! You are not just an employee within the government, you are an ambassador and business partner making a huge impact within our community that helps shape our future.

WHY WE EXIST

Our mission is to provide effective quality service at a reasonable cost with courtesy, integrity and accountability in a manner that protects and enhances the quality of life of our diverse population.

IDEAL CANDIDATE PROFILE

Two or more years of experience troubleshooting, supporting and implementing software and hardware solutions. Knowledge of multi-platform software solutions for enterprise software systems and end user devices. Knowledge developing, maintaining and supporting technical solutions, hardware and system software components. Basic knowledge of industry project methodologies, documentation of platforms for projects and technical documentation. Possesses and demonstrates excellent customer service and organizational skills. Exhibits excellent communications and writing skills.

JOB OVERVIEW

Analyzes, configures, tests and implements business applications and modify and upgrade to software modifies as appropriate based on customer requirements. Provides technical support for business solutions. Develops customer requested reports utilizing report writer software. Performs training to end users for software systems they support.

MINIMUM QUALIFICATIONS

Bachelor’s Degree from an accredited college or university with a major in a computer technology or related engineering field.

Two years of experience troubleshooting, supporting and implementing software/hardware solutions.

OR

Any equivalent combination of education, training and experience that would reasonably be expected to provide the job related competencies indicated as part of this position description.

CORE COMPETENCIES

  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals

WORK CATEGORY

Office Environment

PHYSICAL REQUIREMENTS

Speaking, Vision, Hearing, Sitting, Standing, Use of Office Machinery such as PCs, Smart Phones, Tablets, Calculators and Multi-Function Devices

DUTIES AND RESPONSIBILITIES

  • Analyzes solutions using established technology standards to develop multi-platform software solutions.
  • Monitors and assist with special technology solutions projects serving as liaison to management, reporting on the status, identifying issues and taking action.
  • Provides technical debugging, and troubleshooting for issues in supporting multiple infrastructure platforms related to business application systems. 
  • Develops reports using report writer software to provide information to management and staff for decision making.
  • Performs technical implementation, and troubleshooting of software solutions.
  • Maintains specialized hardware for Solid Waste Information Management System.
  • Performs remedial troubleshooting for software systems, preventative maintenance, patching and upgrades for software systems.
  • Develop, edit, and distribute technical reports.  Produce clear and detail technical specifications and other technical reports.
  • Trains personnel in the use of computer software and hardware.
  • Other duties as assigned

JOB SPECIFICATIONS

  • Basic knowledge of industry project methodologies and use of documentation platforms for project and technical documentation.
  • Knowledge of enterprise of multi-platform software solutions for enterprise software systems and end user devices.
  • Knowledge of industry standards, characteristics, features and troubleshooting methods associated with application solutions, server based applications.
  • Knowledge developing, maintaining and supporting technical solutions, hardware and system software components.
  • Ability to organize, prioritize and manage simple projects, tasks and time to meet delivery dates.
  • Ability to develop, edit, and present technical designs, project plans and other technical reports.
  • Ability to troubleshoot hardware/software technical issues associated with enterprise software systems and end user devices.
  • Ability to work effectively with others and provide superior customer service to end-users. Work effectively with others and provide superior customer service to end-users.
  • Project professionalism and be a role model to peers and subordinate positions.
  • Communicate effectively both written and orally to end-users, vendors, management, and peers.

Conclusion

WHAT'S IN IT FOR YOU

We offer much more than the competitive pay you expect. We value our employees and Hillsborough County Government is committed to providing a comprehensive and competitive benefits package. And because we understand that no two people are exactly alike, you can choose what best suits the needs of you and your family.

  • Health Plan: The County pays towards health insurance premiums for all employees. Employees can select from two (2) healthcare plan options. Coverage is effective the first of the month following thirty (30) days of employment.
  • Dental Insurance: Employees are eligible to enroll in the dental coverage and choose from four options: High DMO, Low DMO, a network Open Access Plan, and a PPO. Coverage is effective the first of the month following thirty (30) days of employment.
  • Vision Care: Employees and their dependents are eligible to enroll in the vision coverage. Co-payment coverage includes exams, lens and frame, as well as an allowable contact lens expense. Coverage is effective the first of the month following thirty (30) days of employment.
  • Employee Assistance Program: This program provides all employees and family members with professional, confidential counseling sessions. All employees and dependents are afforded up to six (6) free visits per Plan year. Coverage begins on the first day of employment.
  • Tuition Reimbursement: Employees may be reimbursed up to $1,000 (undergraduate), $2000 (graduate) per fiscal year for classes at an accredited college or university for courses that enhance your ability to perform your current job duties.
  • Holidays: Employees receive up to twelve (12) paid holidays per year.

Visit our Benefits page for more exciting details.

Veteran’s Preference:

Do you qualify for Veteran's Preference? Preference will only be entitled upon initial appointment for eligible veterans and eligible spouses of veterans. Documentation that clearly shows dates of service, campaign awards or medals received, and character of discharge (DD-214 Member-4 or Service-2 copy) to support entitlement to preference must be provided at the time of application.

Equal Opportunity Employer:

Hillsborough County Government provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hillsborough County Government complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Hillsborough County welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application and testing process. The decision on granting reasonable accommodation requests will be on a case-by-case basis.

Hillsborough County Government expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Hillsborough County Government’s employees to perform their job duties may result in discipline up to and including discharge

Hillsborough County is a drug free workplace.

Response/Recovery Activities:

Employees are required to participate in response/recovery activities in response to an emergency or natural disaster affecting County operations and/or its citizens. In such situations, every effort will be made to maintain operations, but employees will be assigned to carry out response activities suited to their skills and capabilities. *MON*