Senior Supervisor

Recruitment #1812-SRSUPVCMG2-008

Introduction

This internal recruitment is restricted to all internal County Administration staff, to include, full time, part time, classified, unclassified, probationary, temporary, and seasonal employees.

 WHY JOIN US

Hillsborough County Government provides employees with careers that are both professionally and personally rewarding. With a wide range of independent agencies to choose from, the opportunities within Hillsborough County Government are endless! You are not just an employee within the government, you are an ambassador and business partner making a huge impact within our community that helps shape our future.

WHY WE EXIST

Our mission is to provide effective quality service at a reasonable cost with courtesy, integrity and accountability in a manner that protects and enhances the quality of life of our diverse population.

IDEAL CANDIDATE PROFILE

Manages the day –to-day operations of the unit/sections, coordinates and administers assigned programs and resources. Sets direction and priorities and allocates staff and resources to projects and units initiatives. Provides supervisor, guidance, training and motivation to assigned staff: assigns, monitors and reviews work; evaluates performance and initiates corrective action as needed, including termination. Performs a variety of administrative duties in support of the unit’s activities. 

JOB OVERVIEW

Supervises the department mitigation/revenue section of the client services group. Responsible for supervising tier 1 and tier 2 collection specialists.

MINIMUM QUALIFICATIONS

Graduation from an accredited four year degree granting college or university; and
Two or more years of experience directly related to the position’s duties.

OR

An equivalent combination of education (not less than a high school diploma/GED), training, and experience that would reasonably be expected to provide the job specific competencies listed above.

CORE COMPETENCIES

  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals

WORK CATEGORY

Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

PHYSICAL REQUIREMENTS

  • While performing the duties of this job, the employee is frequently required to walk, stand, sit, see, hear, reach, and type. 
  • Office environment, Call Center/Customer Walk-in Center

    DUTIES AND RESPONSIBILITIES

    Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.

    • Manages the day-to-day operations of the unit/section, coordinates and administers assigned programs and resources.
    • Sets direction and priorities and allocates staff and resources to projects and unit initiatives.
    • Provides supervision, guidance, training and motivation to assigned staff; assigns, monitors and reviews work; evaluates performance and initiates corrective action as needed, including termination.
    • Performs a variety of administrative duties in support of the unit's activities.
    • Implements goals, policies, procedures and guidelines to ensure operational efficiency and effective administration of unit.
    • Monitors work flow, data accuracy, and overall quality of work; assures processes and procedures are accomplished according to established guidelines.
    • Assesses staffing needs and identifies shortfalls; interviews, recruits and hires new staff.
    • Participates in budget development by providing detailed justification and persuasive arguments for proposals or unit initiatives, but has no direct budget approval responsibility.
    • Coordinates with other branches/sections within own organization and external agencies/departments to ensure efficient flow of communications and services.
    • Provides consultation to customers on matters relating to functional area.
    • Prepares a variety of documents for the purpose of documenting activities and administering assigned programs and resources.
    • Performs other related duties as required.

      JOB SPECIFICATIONS

      • Knowledge of the functions, services, procedures and regulations of the assigned unit.
      • Skill in the application of supervisory techniques.
      • Ability to support, promote, and ensure alignment with the departments/agency's goals and vision.
      • Ability to effectively recruit, select, develop and retain competent staff.
      • Ability to establish and maintain effective working relationships with others within and outside own organization.
      • Ability to use initiative and exercise sound judgment.
      • Ability to communicate effectively, orally and in writing.
      • Ability to effectively manage and guide group efforts.
      • Ability to create solutions to problems using new methods and processes.

        Conclusion

        WHAT'S IN IT FOR YOU

        We offer much more than the competitive pay you expect. We value our employees and Hillsborough County Government is committed to providing a comprehensive and competitive benefits package. And because we understand that no two people are exactly alike, you can choose what best suits the needs of you and your family.

        • Health Plan: The County pays towards health insurance premiums for all employees. Employees can select from two (2) healthcare plan options. Coverage is effective the first of the month following thirty (30) days of employment.
        • Dental Insurance: Employees are eligible to enroll in the dental coverage and choose from four options: High DMO, Low DMO, a network Open Access Plan, and a PPO. Coverage is effective the first of the month following thirty (30) days of employment.
        • Vision Care: Employees and their dependents are eligible to enroll in the vision coverage. Co-payment coverage includes exams, lens and frame, as well as an allowable contact lens expense. Coverage is effective the first of the month following thirty (30) days of employment.
        • Employee Assistance Program: This program provides all employees and family members with professional, confidential counseling sessions. All employees and dependents are afforded up to six (6) free visits per Plan year. Coverage begins on the first day of employment.
        • Tuition Reimbursement: Employees may be reimbursed up to $1,000 (undergraduate), $2000 (graduate) per fiscal year for classes at an accredited college or university for courses that enhance your ability to perform your current job duties.
        • Holidays: Employees receive up to twelve (12) paid holidays per year.

        Visit our Benefits page for more exciting details.

        Veteran’s Preference:

        Do you qualify for Veteran's Preference? Preference will only be entitled upon initial appointment for eligible veterans and eligible spouses of veterans. Documentation that clearly shows dates of service, campaign awards or medals received, and character of discharge (DD-214 Member-4 or Service-2 copy) to support entitlement to preference must be provided at the time of application.

        Equal Opportunity Employer:

        Hillsborough County Government provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hillsborough County Government complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

        Hillsborough County welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application and testing process. The decision on granting reasonable accommodation requests will be on a case-by-case basis.

        Hillsborough County Government expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Hillsborough County Government’s employees to perform their job duties may result in discipline up to and including discharge

        Hillsborough County is a drug free workplace.

        Response/Recovery Activities:

        Employees are required to participate in response/recovery activities in response to an emergency or natural disaster affecting County operations and/or its citizens. In such situations, every effort will be made to maintain operations, but employees will be assigned to carry out response activities suited to their skills and capabilities. *MON*