Solutions Analyst

Recruitment #1812-SOLANAUNP3-004

Introduction

WHY JOIN US

Hillsborough County Government provides employees with careers that are both professionally and personally rewarding. With a wide range of independent agencies to choose from, the opportunities within Hillsborough County Government are endless! You are not just an employee within the government, you are an ambassador and business partner making a huge impact within our community that helps shape our future.

WHY WE EXIST

Our mission is to provide effective quality service at a reasonable cost with courtesy, integrity and accountability in a manner that protects and enhances the quality of life of our diverse population.

IDEAL CANDIDATE PROFILE

The Hillsborough County Public Works Department is seeking a Solutions Analyst to perform functions critical to accomplishing Public Works and Transportation Maintenance Goals, including management of highly complex data and projects including data maintenance, business intelligence, data analysis and end-user support. Ideal candidate will have the capability to advocate for data-driven solutions within the County and assist in process improvements. Candidates should have demonstrated experience in creating training manuals and educational materials for new and existing staff, developing and maintaining project plans and possess working knowledge and experience with the utilization of Microsoft Sharepoint. Candidate will need strong communication abilities and effectively working with others to determine agreeable solutions to issues.

JOB OVERVIEW

Performs functions critical to accomplishing Public Works and Transportation Maintenance Goals, including management of highly complex data and projects including data maintenance, business intelligence, data analysis and end-user support. Advocates for data-driven solutions within the County and assists in process improvements.

MINIMUM QUALIFICATIONS

Bachelor’s Degree from an accredited college or university

And

Four or more years' experience in the following:

•Analyzing trends in data to forecast business and work schedules.
•Creation of training manuals and educational materials for new and existing staff.
•Developing and maintaining project plans.
•Experience with Microsoft SharePoint

OR

an equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies.

CORE COMPETENCIES

Customer Commitment: Proactively seeks to understand the needs of our customers and provide the highest standards of service.

Dedication to Professionalism and Integrity: Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.

Organizational Excellence: Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.

Success through Teamwork: Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

JOB SPECIFIC COMPETENCIES

  • Use critical thinking and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Ability to establish objectives, evaluate the alternatives and select the best possible solution to fit the scenario.
  • Excellent verbal and written communication skills with a strong ability to communicate effectively orally and in writing.
  • Ability to use considerable initiative and exercise sound judgment in making conclusive recommendations based on business needs.
  • Creating and maintaining operational reports and dashboards targeted towards executive leadership.

WORK CATEGORY

Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

PHYSICAL REQUIREMENTS

Not limited to sitting, lifting up to 10 lbs, and occasional traveling for meetings and/or community events. Work environment:

DUTIES AND RESPONSIBILITIES

  • Conducting systems analysis. Analyzing business functions, work flow and/or organizational structure. Recommending improvements to systems or structures to increase productivity or efficiency.
  • Provides technical debugging, and troubleshooting for complex issues in supporting multiple infrastructure platforms related to enterprise application systems and end user devices.
  • Provides administrative and technical guidance/support for end-users.
  • Develop, edit, and distribute technical reports using SQL or other reporting tools. Produce clear and detail technical specifications and other technical reports.
  • Increases productivity by developing automated solutions and coordinating information requirements.

Conclusion

WHAT'S IN IT FOR YOU

We offer much more than the competitive pay you expect. We value our employees and Hillsborough County Government is committed to providing a comprehensive and competitive benefits package. And because we understand that no two people are exactly alike, you can choose what best suits the needs of you and your family.

  • Health Plan: The County pays towards health insurance premiums for all employees. Employees can select from two (2) healthcare plan options. Coverage is effective the first of the month following thirty (30) days of employment.
  • Dental Insurance: Employees are eligible to enroll in the dental coverage and choose from four options: High DMO, Low DMO, a network Open Access Plan, and a PPO. Coverage is effective the first of the month following thirty (30) days of employment.
  • Vision Care: Employees and their dependents are eligible to enroll in the vision coverage. Co-payment coverage includes exams, lens and frame, as well as an allowable contact lens expense. Coverage is effective the first of the month following thirty (30) days of employment.
  • Employee Assistance Program: This program provides all employees and family members with professional, confidential counseling sessions. All employees and dependents are afforded up to six (6) free visits per Plan year. Coverage begins on the first day of employment.
  • Tuition Reimbursement: Employees may be reimbursed up to $1,000 (undergraduate), $2000 (graduate) per fiscal year for classes at an accredited college or university for courses that enhance your ability to perform your current job duties.
  • Holidays: Employees receive up to twelve (12) paid holidays per year.

Visit our Benefits page for more exciting details.

Veteran’s Preference:

Do you qualify for Veteran's Preference? Preference will only be entitled upon initial appointment for eligible veterans and eligible spouses of veterans. Documentation that clearly shows dates of service, campaign awards or medals received, and character of discharge (DD-214 Member-4 or Service-2 copy) to support entitlement to preference must be provided at the time of application.

Equal Opportunity Employer:

Hillsborough County Government provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hillsborough County Government complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Hillsborough County welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application and testing process. The decision on granting reasonable accommodation requests will be on a case-by-case basis.

Hillsborough County Government expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Hillsborough County Government’s employees to perform their job duties may result in discipline up to and including discharge

Hillsborough County is a drug free workplace.

Response/Recovery Activities:

Employees are required to participate in response/recovery activities in response to an emergency or natural disaster affecting County operations and/or its citizens. In such situations, every effort will be made to maintain operations, but employees will be assigned to carry out response activities suited to their skills and capabilities. *MON*