Supervisor (Meter Reader Team Lead)

Recruitment #1811-SUPVCPP3-002


This recruitment is open to current Public Utilities employees only.


Hillsborough County Government provides employees with careers that are both professionally and personally rewarding. With a wide range of independent agencies to choose from, the opportunities within Hillsborough County Government are endless! You are not just an employee within the government, you are an ambassador and business partner making a huge impact within our community that helps shape our future.


Our mission is to provide effective quality service at a reasonable cost with courtesy, integrity and accountability in a manner that protects and enhances the quality of life of our diverse population.


Candidate must have at least one year of experience in the duties of reading water meters and have demonstrated great aptitude. Candidate must have experience in the assignment of meter reading routes to and from a computerized route management/meter reading system and a customer information system configured exclusively for the purpose of utility account billing. Candidate must have experience in, and a high aptitude level for, meter route optimization to include route re-sequencing and the transfer of premises from one route to another. Candidate must have experience in re-read investigations, high consumption investigations, and dead meter investigations with a high level of aptitude for all three. Candidate must have a knowledge of location codes, trouble codes, and skip codes and be able to explain the purpose of each. Candidate must be ready and willing to be a working supervisor in a physically demanding, and highly diverse position. Candidate should be familiar with the conditions set forth in the AFSCME Collective Bargaining Agreement and be able to manage and provide for staff accordingly.


Essential duties include oversight of 8 - 9 meter readers to include training, oversight, evaluations, route assignments, route optimizations, fleet management, and other related supervisory duties. 


Graduation from high school or possession of a GED Certificate; and
Four years of experience directly related to the position duties.


An Associate's Degree from an accredited college or university; and
Three years of experience directly related to the position duties.


Graduation from an accredited four year degree granting college or university; and
One year of experience directly related to the position duties.


An equivalent combination of education (not less than a high school diploma/GED), training, and experience that would reasonably be expected to provide the job specific competencies listed above


Possession of a valid Driver's License


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals


Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.


  • While performing the duties of this job, the employee is frequently required to walk, stand, sit and talk or hear.
  • Occasionally required to use hands to handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
  • Frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
  • Works in an office or outside in adverse weather conditions that requires traveling on a daily basis and overseeing four to six employees.


    Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

    • Determines priorities, schedules and assigns work as required.
    • Implements management decisions through the work of subordinate employees.
    • Solves problems within the team related to work assignments.
    • Provides hands-on advice and assistance on work processes, best practices and subject matter expertise to subordinates.
    • Assists in the review and development of routine procedures to insure timely and accurate accomplishment of established operational goals.
    • Supervises and trains assigned staff, evaluates performance and initiates corrective action as needed.
    • Assesses staffing needs and assists in the recruitment of staff.
    • Maintains required documentation and completes reports.
    • Attends meetings as required. 
    • Participates in performing the actual work of the unit and substitutes for subordinates as needed.
    • Performs other related duties as required.


      • Knowledge of the functions, services, procedures and regulations of the assigned functional unit.
      • Skill in the application of supervisory techniques.
      • Ability to interpret and explain laws, statutes, regulations and other directives.
      • Ability to proof own work and the work of others.
      • Ability to prioritize work of the team.
      • Ability to prepare and maintain records and reports.



        We offer much more than the competitive pay you expect. We value our employees and Hillsborough County Government is committed to providing a comprehensive and competitive benefits package. And because we understand that no two people are exactly alike, you can choose what best suits the needs of you and your family.

        • Health Plan: The County pays towards health insurance premiums for all employees. Employees can select from two (2) healthcare plan options. Coverage is effective the first of the month following thirty (30) days of employment.
        • Dental Insurance: Employees are eligible to enroll in the dental coverage and choose from four options: High DMO, Low DMO, a network Open Access Plan, and a PPO. Coverage is effective the first of the month following thirty (30) days of employment.
        • Vision Care: Employees and their dependents are eligible to enroll in the vision coverage. Co-payment coverage includes exams, lens and frame, as well as an allowable contact lens expense. Coverage is effective the first of the month following thirty (30) days of employment.
        • Employee Assistance Program: This program provides all employees and family members with professional, confidential counseling sessions. All employees and dependents are afforded up to six (6) free visits per Plan year. Coverage begins on the first day of employment.
        • Tuition Reimbursement: Employees may be reimbursed up to $1,000 (undergraduate), $2000 (graduate) per fiscal year for classes at an accredited college or university for courses that enhance your ability to perform your current job duties.
        • Holidays: Employees receive up to twelve (12) paid holidays per year.

        Visit our Benefits page for more exciting details.

        Veteran’s Preference:

        Do you qualify for Veteran's Preference? Preference will only be entitled upon initial appointment for eligible veterans and eligible spouses of veterans. Documentation that clearly shows dates of service, campaign awards or medals received, and character of discharge (DD-214 Member-4 or Service-2 copy) to support entitlement to preference must be provided at the time of application.

        Equal Opportunity Employer:

        Hillsborough County Government provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hillsborough County Government complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

        Hillsborough County welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application and testing process. The decision on granting reasonable accommodation requests will be on a case-by-case basis.

        Hillsborough County Government expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Hillsborough County Government’s employees to perform their job duties may result in discipline up to and including discharge

        Hillsborough County is a drug free workplace.

        Response/Recovery Activities:

        Employees are required to participate in response/recovery activities in response to an emergency or natural disaster affecting County operations and/or its citizens. In such situations, every effort will be made to maintain operations, but employees will be assigned to carry out response activities suited to their skills and capabilities. *MON*