Manager (Hearing Operations Coordinator)

Recruitment #1802-MGRCMG3-002

Introduction

WHY JOIN US

Hillsborough County Government provides employees with careers that are both professionally and personally rewarding. With a wide range of independent agencies to choose from, the opportunities within Hillsborough County Government are endless! You are not just an employee within the government, you are an ambassador and business partner making a huge impact within our community that helps shape our future.

WHY WE EXIST

Our mission is to provide effective quality service at a reasonable cost with courtesy, integrity and accountability in a manner that protects and enhances the quality of life of our diverse population.

IDEAL CANDIDATE PROFILE

  • Excellent customer service skills.
  • Ability to organize work, set priorities, and determine resource requirements.
  • Skill on time management and reporting.
  • Strong computer skills (GIS-mapping, Databases, Office package, Web applications).
  • Bilingual (English/Spanish).
  • Understanding Land Development Process, specifically public hearing requirements by State law.
  • Skilled problem solver with diligent work ethic.
  • Supervisory experience (at least 3 years).

JOB OVERVIEW

This position is responsible for providing various day to day operational & administrative managerial duties as it relates to a particular county function/ section/department.

MINIMUM QUALIFICATIONS

Graduation from an accredited four year degree granting college or university in Planning, Engineering or Business Administration; and
Three years of experience directly related to the position duties, one of which must have been in a supervisory capacity.

OR

An equivalent combination of education (not less than a high school diploma/GED), training, and experience that would reasonably be expected to provide the job specific competencies listed above.

CORE COMPETENCIES

  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals

WORK CATEGORY

Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

PHYSICAL REQUIREMENTS

  • Frequently is required to stand; walk; use hands to handle or feel; and reach with hands and arms.
  • This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

    DUTIES AND RESPONSIBILITIES

    Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below:

    • Supervise and direct the overall daily activities of Land Use Hearing Operations, including overseeing the development of all production schedules with Directors, Section Managers, and other responsible persons.
    • Plan workloads, work flows, deadlines, objectives, and time utilization with employees. Interviews, hires, evaluate, train, and motivate subordinate employees to improve quality and quantity of work performed.
    • Provide support in resolving problems, establishing work, and scheduling priority deadlines. Communicate on a regular basis with employees both individually and in staff meetings to provide feedback and motivation.
    • Manage Land Use Hearing process, including BOCC Hearings and associated Land Use meetings with tracking and maintaining project schedules.
    • Train and support staff regarding the use of agenda/project scheduling management. Implement and maintain a quality control element within the scheduling system to be used by management and staff to target improvement areas.
    • Oversee the preparation of activities associated with Land Use Hearings Process to support the County's Development Services Department and other county departments and outside agencies involved in the zoning hearing process.
    • Oversee the yearly implementation and creation of all four Land Use Hearing Schedules; BOCC Land Use Meeting, Zoning Hearing Master, Land Use Hearing Officer and Land Development Code outreach, Workshops and Hearings.
    • Coordination with Geographic Information Systems (GIS) staff regarding all zoning layers. Coordinates with ITS Department on use of software applications.
    • Oversee the zoning web site development, deployment, coordination, and training for scheduling and web services, including updating web pages and applications such as mail chimp and dropbox.
    • Manages planning, zoning and agenda technology software.
    • Coordinates with ITS on software needs and changes.
    • Performs other related duties as required.

    JOB SPECIFICATIONS

    • Specialized technical knowledge of a specific operational area, and the ability to perform and/or supervise specialized work in that area.
    • Knowledge of federal, state and local regulations pertaining to assigned functional area.
    • Skill in the application of supervisory techniques.
    • Ability to communicate effectively, orally and in writing.
    • Ability to establish and maintain effective working relationships with others within and outside own organization.
    • Ability to use initiative and exercise sound judgment.
    • Ability to initiate and sustain action to accomplish goals of the functional area.
    • Ability to remain calm and provide guidance to subordinate staff in crisis situations.
    • Ability to organize work, set priorities, and determine resource requirements.

      Conclusion

      WHAT'S IN IT FOR YOU

      We offer much more than the competitive pay you expect. We value our employees and Hillsborough County Government is committed to providing a comprehensive and competitive benefits package. And because we understand that no two people are exactly alike, you can choose what best suits the needs of you and your family.

      • Health Plan: The County pays towards health insurance premiums for all employees. Employees can select from three health care plan options. Coverage is effective the first of the month following 60 days of employment.
      • Dental Insurance: Employees are eligible to enroll in the dental coverage and choose from four options: High DMO, Low DMO, a network Open Access Plan, and a PPO. Coverage is effective the first of the month following 30 days of employment.
      • Vision Care: Employees and their dependents are eligible to enroll in the vision coverage. Co-payment coverage includes exams, lens and frame, as well as an allowable contact lens expense. Coverage is effective the first of the month following 30 days of employment.
      • Employee Assistance Program: This program provides all employees and family members with professional, confidential counseling sessions. All employees and dependents are afforded up to six (6) free visits per Plan year. Coverage begins on the first day of employment.
      • Tuition Reimbursement: Employees may be reimbursed up to $1,000 (undergraduate), $2000 (graduate) per fiscal year for classes at an accredited college or university for courses that enhance your ability to perform your current job duties.
      • Holidays: Employees receive up to 12 paid holidays per year.

      Visit our Employee Benefits page for more exciting details.

      Veteran’s Preference:

      Do you qualify for Veteran's Preference? Preference will only be entitled upon initial appointment for eligible veterans and eligible spouses of veterans. Documentation that clearly shows dates of service, campaign awards or medals received, and character of discharge (DD-214 Member-4 or Service-2 copy) to support entitlement to preference must be provided at the time of application.

      Equal Opportunity Employer:

      Hillsborough County Government provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hillsborough County Government complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

      Hillsborough County welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application and testing process. The decision on granting reasonable accommodation requests will be on a case-by-case basis.

      Hillsborough County Government expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Hillsborough County Government’s employees to perform their job duties may result in discipline up to and including discharge

      Hillsborough County is a drug free workplace.

      Response/Recovery Activities:

      Employees may be required to participate in response/recovery activities in response to a major emergency or natural disasters affecting County operations. In such situations, every effort will be made to maintain operations, but employees may be assigned to carry out response activities suited to their skills and capabilities. *MON*



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