Residential Services Coordinator

Recruitment #1712-RSVCCOGENP-002



Hillsborough County Government provides employees with careers that are both professionally and personally rewarding. With a wide range of independent agencies to choose from, the opportunities within Hillsborough County Government are endless! You are not just an employee within the government, you are an ambassador and business partner making a huge impact within our community that helps shape our future.


Our mission is to provide effective quality service at a reasonable cost with courtesy, integrity and accountability in a manner that protects and enhances the quality of life of our diverse population.


Hillsborough County Government is guided by our shared values that help us deliver on the promise of effective quality service. We expect and demonstrate:

  • Customer Commitment: Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity: Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence: Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork: Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.


Performs general managerial/administrative duties at a residential facility for youth ages 11 to 17 years old, with responsibility for planning, scheduling, coordinating, budgeting, and controlling assigned resources to achieve department/section objectives.


Bachelor’s Degree with a major in a Social or Behavioral Science; and

Five (5) years working with youth in a residential child welfare setting or child placement agency, to include at least three (3) years of related managerial or supervisory experience of at least 4 subordinates; and

Possession of a valid Florida Driver License 


Physical Demands:

  • Ability to lift up to 50 lbs.
  • Occasionally sitting at a desk or table; frequently standing and/or walking outside around 30-acre campus.
  • Ability to provide physical intervention as prescribed by approved trauma informed practice model (NAPPI) 

Work Environment:

  • Constantly requires incumbent to remain on premises during breaks and/ or meal periods.
  • Frequently requires transporting children around Hillsborough County in County vans.


Knowledge of federal, state, and local laws governing child welfare.
• Skill in effectively influencing actions and opinions of others.
• Skill in inspiring and motivating others to perform well.
• Ability to supervise multiple functions with full accountability for effective operation and results.
• Ability to establish and maintain effective working relationships.
• Ability to analyze and solve highly intricate and complex problems.
• Ability to exercise independent judgment.
• Ability to communicate effectively orally and in writing.
• Ability to use a computer and related software.


Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.

  • Delegates work assignments to program staff in accordance with established policies/procedures and oversee the performance and implementation of those assignments.
  • Develops, implements, and monitors appropriate procedures for effective service delivery and administrative efficiency, and ensures quality in their execution.
  • Prepares performance evaluations for assigned staff.
  • Initiates requests for regular supervision and interim evaluation and goal setting.
  • Facilitates training to assigned staff and conducts in-service training sessions, as requested.
  • Responds to on-call crisis situations 24 hours per day, 7 days per week and may carry an agency-issued communication device (cell phone).
  • Assists in the development of organizational plans/policies related to professional standards and ensures implementation of such.
  • Provides periodic evaluative reviews and/or training to ensure staff understands and adheres to these standards.
  • Coordinates and integrates programs and services including admission, discharges, and service planning.
  • Assumes responsibility for the accuracy, quality, and timeliness of program reports, projects, schedules, and other record keeping.
  • Participates in interviewing, hiring, discipline, termination, and other relevant employment transactions, with guidance from higher level management staff.
  • Participates in management team meetings and other meetings, as required.
  • Coordinates resolution of basic facility and/or equipment issues.
  • Adheres to professional standards as outlined by the Division, Department of Children and Families, Department of Juvenile Justice, and other appropriate professional associations, and private funding sources.
  • Remains current in the field of service provided by the program through self-initiated avenues.

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.



We offer much more than the competitive pay you expect. We value our employees and Hillsborough County Government is committed to providing a comprehensive and competitive benefits package. And because we understand that no two people are exactly alike, you can choose what best suits the needs of you and your family.

  • Health Plan: The County pays towards health insurance premiums for all employees. Employees can select from three health care plan options. Coverage is effective the first of the month following 60 days of employment.
  • Dental Insurance: Employees are eligible to enroll in the dental coverage and choose from four options: High DMO, Low DMO, a network Open Access Plan, and a PPO. Coverage is effective the first of the month following 30 days of employment.
  • Vision Care: Employees and their dependents are eligible to enroll in the vision coverage. Co-payment coverage includes exams, lens and frame, as well as an allowable contact lens expense. Coverage is effective the first of the month following 30 days of employment.
  • Employee Assistance Program: This program provides all employees and family members with professional, confidential counseling sessions. All employees and dependents are afforded up to six (6) free visits per Plan year. Coverage begins on the first day of employment.
  • Tuition Reimbursement: Employees may be reimbursed up to $1,000 (undergraduate), $2000 (graduate) per fiscal year for classes at an accredited college or university for courses that enhance your ability to perform your current job duties.
  • Holidays: Employees receive up to 12 paid holidays per year.

Visit our Employee Benefits page for more exciting details.

Veteran’s Preference:

Do you qualify for Veteran's Preference? Preference will only be entitled upon initial appointment for eligible veterans and eligible spouses of veterans. Documentation that clearly shows dates of service, campaign awards or medals received, and character of discharge (DD-214 Member-4 or Service-2 copy) to support entitlement to preference must be provided at the time of application.

Equal Opportunity Employer:

Hillsborough County Government provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hillsborough County Government complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Hillsborough County welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application and testing process. The decision on granting reasonable accommodation requests will be on a case-by-case basis.

Hillsborough County Government expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Hillsborough County Government’s employees to perform their job duties may result in discipline up to and including discharge

Hillsborough County is a drug free workplace.

Response/Recovery Activities:

Employees may be required to participate in response/recovery activities in response to a major emergency or natural disasters affecting County operations. In such situations, every effort will be made to maintain operations, but employees may be assigned to carry out response activities suited to their skills and capabilities. *MON*