The Utility Account Services Administrator ensures that the Utility Billing System and its processes are accurate, and presents an efficient means to bill customers, record payments and accounts for all revenue billed and received, while maximizing customer satisfaction. The incumbent plans and implements utility account management and billing and meter reading strategies. This position supervises Dayton Public Service Union (DPSU) clerical, DPSU blue-collar, and mid-management staff within the Division of Utility Revenue Administration of the Department of Finance, the incumbent must maintain a thorough knowledge of administrative and human resources policies and procedures. Maintains and manages data input, accuracy and reporting from the Water Billing System, monitors system performance, identifies and resolves problems, completes action plans, system audits and analysis.
Bachelor’s Degree in Accounting, Public Administration, Finance, Business Administration, Economics, or a closely related field AND 5
years of progressively more responsible professional-level work in finance, accounting, collections, or a closely related field, preferably in a governmental agency AND 3
years of supervisory experience or project management experience.
A Master’s Degree in Accounting, Public Administration, Finance, Business Administration, Economics or a closely related field may substitute for 2 years of progressively more responsible professional-level work in finance, accounting, collections, customer service, or a closely related field, preferably in a governmental agency.
Current certification from the Government Finance Officers Association (GFOA) or the Association of Governmental Accountants (AGA) is preferred and may be substituted for one year of the experience listed above as long as the candidate has one year of supervisory or project management experience.
Degree must be from a college or university that is accredited by the U.S. Department of Education through the North Central Association of Colleges and Universities or equivalent region.
Must possess a valid driver’s license at time of appointment and maintain thereafter as a term and condition of continued employment.
Applications must specifically address each of the minimum qualifications, directly showing how each is met.
Appointment to positions in this classification will require applicants to pass a police background investigation. Final permanent appointment is contingent upon the applicant passing a job-related medical examination, including drug screen, and providing documentary evidence of Employment Authorization and Identity.
Applicants offered employment with the City will be required to pass a nicotine screening. Newly hired employees must remain tobacco and nicotine free as a condition of continued employment.
The Tobacco and Nicotine Free Hiring Policy does not apply to current City employees subsequent to HR Policy 2.09.
An Equal Employment Opportunity Employer