Customer Support Specialist

Recruitment #20-0166-001

Introduction

Responsibilities

Customer Support Specialists are typically the first point of contact to resolve technology problems and will work closely with Information Technology (IT) staff to resolve problems.  Incumbents provide technology support and troubleshooting while creating a complete and accurate call history using a work order tracking system.  Incumbents support IT systems operations and internal users while performing other routine duties, including monitoring of systems, interfaces and backup processes, executing jobs, performing assigned shift work, and answering customer calls.  Requires a broad knowledge of computer hardware including desktop computers, thin clients, printers, peripherals, and computer networking.  Requires knowledge of the organization's software environment including, but not limited to, Microsoft Office products, other enterprises applications and possess the ability to learn at an advanced level.  This is a multi-incumbent position that requires shift, weekend and holiday schedules to adequately support the City's operations.

Minimum Qualifications

Bachelor's degree in Management Information Systems, Information Systems, Computer Science or other closely related field AND one year of experience in 1st tier technical support; OR

Associate's degree in Management Information Systems, Information Systems, Computer Science or other closely related field AND 4 years of experience in 1st tier technical support.

Degree must be from a college or university that is accredited by the U.S. Department of Education through the North Central Association of Colleges and Schools Higher Learning Commission or equivalent region. 


License Requirements

Must possess a valid driver’s license at time of appointment and maintain thereafter as a term and condition of continued employment.


Notes

Applications must specifically address each of the minimum qualifications, directly showing how each is met.

Appointment to positions in this classification will require applicants to pass a police background investigation.

Final permanent appointment is contingent upon the applicant passing a job-related medical examination, including drug screen, and providing documentary evidence of Employment Authorization and Identity required by the Immigration and Nationality Act.


Effective July 15, 2019, the City of Dayton adopted the Tobacco and Nicotine Free Hiring Policy (HR 1.03). Applicants offered employment with the City will be required to pass a nicotine screening. Newly hired employees must remain tobacco and nicotine free as a condition of continued employment. 
 
The Tobacco and Nicotine Free Hiring Policy does not apply to current City employees subsequent to HR Policy 2.09.


 

An Equal Employment Opportunity Employer

M/F/H



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