Responsibilities
Analyzes need, implementation standards, provides training and maintains computer desktop systems. Conducts feasibility studies on microcomputer applications and equipment to replace and/or enhance current systems. The incumbent works in conjunction with other appropriate IT staff members in developing and carrying out standards that keep the network secure. The incumbent will assist and train customers on products as a standard operation from the wall (active network jacks) to the desktop, including printers (responsible for printer administration from the server to the printer) and all peripherals. Recommends any changes in standard equipment used in the department and signs off on the purchase of the recommended software to ensure that any hardware purchased is within standards. The incumbent is responsible for installation of all desktop units and peripherals including software and printers. The incumbent is responsible for all the WAN sites including maintenance of the connectivity for communication with the network. Must develop and maintain a good relationship with the Customer Support Specialist and keep the Help Desk abreast of any concerns or problems. The incumbent is on call 24 hours a day, 7 days a week, year round on a rotational basis.
Minimum Qualifications
Bachelor's degree in computer science or a closely related field
AND 3 years of experience in computer operations or in providing technical computer support;
OR
Associate's degree in computer science or a closely related field AND 6 years of experience in computer operations or in providing technical computer support; OR
Graduation from high school (or G.E.D.) AND 3 years of experience as an IT Analyst I with the City of Dayton, AND possess 2 of the listed Microsoft certifications at time of application.
Degree must be from a college or university that is accredited by the U.S. Department of Education through the North Central Association of Colleges and Schools Higher Learning Commission or equivalent region.
Certifications
Listed below are the preferred certifications for applicants with degrees. A non-degree applicant must possess a minimum of 2 of the following Microsoft certifications at time of application:
1. MCITP
2. MCTS
3. MCSA
4. MCSE
NOTE: In the instance that Microsoft retires a certification, an equivalent Microsoft certification will be considered.
License Requirements
Must possess a valid driver’s license at time of appointment and maintain thereafter as a term and condition of continued employment.
Notes
Applications must specifically address each of the minimum qualifications, directly showing how each is met.
Appointment to positions in this classification will require applicants to pass a police background investigation.
Final permanent appointment is contingent upon the applicant passing a job-related medical examination, including drug screen, and providing documentary evidence of Employment Authorization and Identity required by the Immigration and Nationality Act.
Effective July 15, 2019, the City of Dayton adopted the Tobacco and Nicotine Free Hiring Policy (HR 1.03). Applicants offered employment with the City will be required to pass a nicotine screening. Newly hired employees must remain tobacco and nicotine free as a condition of continued employment.
The Tobacco and Nicotine Free Hiring Policy does not apply to current City employees subsequent to HR Policy 2.09.
An Equal Employment Opportunity Employer
M/F/H
