Customer Service Technician I

Recruitment #19-0309-001

Nature of Work

Provides call-center and walk-in service requests from citizens of Dayton regarding City services and individual account assistance. Service provided includes receiving complaints and requests, providing information, analyzing data to determine proper response to inquiries, and/or directing citizens to proper departments for assistance. Resolves customer inquiries related to billing, payment plans and other City services.

Minimum Education

Graduation from high school (or G.E.D.).

Minimum Experience

Must have one year of experience in customer service AND clerical experience processing customer requests.

License Requirements

Must possess a valid driver’s license at time of appointment and maintain thereafter as a term and condition of continued employment.

General Requirements

Must have a working knowledge of Microsoft Word and Microsoft Excel at a basic level.

Promotional Qualifications

Must be a full-time permanent (or part-time permanent) employee in pay grade 110 (Wage) or below, pay grade 19 (Clerical) or below, or equivalent, and been employed for 6 consecutive months by the City of Dayton in a classified Civil Service position. Identical scores will be broken by (1) seniority and (2) random selection method.

Open Competitive Applicants

Final appointment is contingent upon the applicant passing a job-related medical examination and providing documentary evidence of Employment Authorization and Identity. Identical scores will be broken by a random selection method.


Examination dates and times are subject to change. Calculators will be provided for the Civil Service examination. Applicants appearing on the Promotional eligible list shall be considered for appointment prior to those on the Open Competitive list. Police background investigation will be required. Final appointment is contingent upon the applicant passing a drug screen. Applicants are responsible for providing all necessary employment dates, experience, training, or any other requirements as stated in the Exam Announcement, in order for their application to be considered for certification and admittance to the examination process.

Examination Date

Option #1*
Monday, May 13, 2019

Option #2*
Tuesday, May 14, 2019

*Certified candidates will be sent a link to self-schedule their examination time at a later date. 

Please note that the Customer Service Technician I exam consists of multiple choice and practical assessments.