Information Systems Trainer

This position is responsible for training users of Criminal Justice Information System (CJIS) capabilities and reports to the CJIS Systems Auditor.

1. Conducts training for users of the FBI’s Criminal Justice Information Services (CJIS) systems such as The National Crime Information Center (NCIC), The National Data Exchange (N-DEx), and The National Instant Criminal Background Check System (NICS) as well as FBI CJIS System Security. Training may be performed in person or in an online capacity.

2. Conducts in person and maintains online training for users of The International Justice and Public Safety Network (NLETS) system.  Training may be performed in person or in an online capacity.

3. Mange users account access for eAgent, N-DEx, nexTEST and CJIS Online.

4. Develops and maintains online training presentations to be published online to assist in training new users statewide.

5. Develops and maintains the NCIC/Nlets Certification Training Program (nexTEST).

6. Maintains the FBI CJIS Security Awareness Training Program (CJIS Online) for both criminal justice and non-criminal justice agencies as well as vendor users.

7. Monitors agency activities in FBI CJIS Systems and Nlets to detect and identify problems that indicate a need for training.

8. Selects, organizes, and prepares training materials and assembles them in a clear, concise format.

9. Assists users with inquiries or problems concerning FBI CJIS Systems and Nlets training programs and operating procedures. 

10. Writes correspondence, reports, standard operating procedures, etc., associated with the FBI CJIS Systems and Nlets.

11. Participates in meetings, seminars, etc., concerning the FBI CJIS Systems and Nlets.

12. Cross trains in the audit function so as to assist the CJIS Systems Auditor in agency audits and federal audits.

13. Work closely with program vendors, Diverse Computing and Peak Performance, on system updates and user acceptance testing of their software (eAgent, nexTEST, CJIS Online)  

14. Other staff work as required.

· Knowledge of both state and federal Criminal Justice Information Systems (CJIS) and their regulations, policies, and procedures (DELJIS, FBI CJIS, Nlets) including the audit function.

· Prefer Certified Instructor Certificate.

· Knowledge of teaching methods, procedures, lesson plans, syllabus preparation, and formal student evaluation criteria of suitability for use of systems.

· Knowledge of the NCIC/Nlets Certification Program (nexTEST).

· Knowledge of data processing concepts and telecommunications principles.

· Knowledge of all Delaware law enforcement and criminal justice agencies.

· Ability to produce oral and written reports and presentations in a clear, concise and effective manner.

· Ability to speak publicly when asked to represent the agency in meetings, conferences, or national working groups, committees, and boards.

· Ability to assume leadership role in agency and make sound decisions regarding the training function and its application to all statewide users.

· Must be capable of working independently.  Must be self-sufficient, a self-initiator who can follow and give directions.

· Ability to establish and maintain effective working relationships.

· Skill in operating computers with a variety of software packages.  Prefer a

      working knowledge of eAgent software and related DELJIS systems.

· Skill in conducting training sessions and instructing others in a classroom and/or practical setting.

High school graduate with preferred experience in criminal justice.  Applicant should have at least one year performing training/instructional/teaching duties, or an equivalent combination of education and experience which has provided the knowledge, skills and abilities cited above.

Direct deposit of paychecks is required as a condition of employment.  Applicants must be legally authorized to work in the United States.  The State of Delaware Executive Branch participants in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S.

For more information refer to our job seeker resources: https://statejobs.delaware.gov/benefits/ A satisfactory criminal background check is required as a condition of employment. This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16.  This position is covered by a collective bargaining agreement based on its individual terms. 

·    Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458

·    TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

To learn more about the comprehensive benefit package please visit the State Personnel web-site at   https://statejobs.delaware.gov/benefits/

NOTE:  The Division of State Police is a non-merit system agency.

*The State of Delaware - An Equal Opportunity and Affirmative Action Employer*