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Telecommunications Network Technician IV

Headquarters - Dover, DE

Recruitment #23-L23217-001

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Pay Grade

PG 16       $58,308

Nature and Scope

The person in this position will be responsible for coordinating all activities of the Mobile Tech team for ISS.  This includes scheduling work requests, delegating tasks to C/S employees, maintaining equipment inventories, interfacing with vendors and internal users as well as being hands on technical assisting with the day to day operational tasks. 

This full performance level position supports all aspects of a LAN (hardware and software) and telecommunication systems for voice/video/images as a systems administrator.  The support work emphasizes monitoring, operation and maintenance involved in the administration of a LAN and telecommunication systems, end user assistance through help desk customer services, and technical systems maintenance through diagnostics and repair.

Principal Accountabilities

  • Configures, installs, tests, troubleshoots, repairs and monitors operation of LAN hardware/software including desktop computers, data/voice/video communication systems, including peripheral devices, wiring and cabling to ensure connectivity and functionality.   
  • Identifies and resolves network and telecommunication system malfunctions including connectivity and functionality for mainframe and remote access and other connections/interfaces; start/restart network after disruptions or failures using computer diagnostic tools and software; run system backups; resolves desktop computer problems. 
  • Provides customer service through central help desk function to resolve or ensure resolution of problem diagnosis/assessment and repairs. Maintains database of user problems and resolution.
  • Performs routine network systems administration to include, but not limited to: addition/deletion of users and hardware/software, defining access rights, implementing and ensuring compliance with security procedures and policies, purchasing hardware/software through state contracts, planning and implementing desktop computer migration and maintaining inventory control systems. Advises and trains users on the operation and capabilities of hardware and application software.
  • Plans, schedules, installs and tests software updates and hardware upgrades; conducts needs analysis of equipment, software, network security, budget, disaster recovery concerns, training and equipment resources to plan and recommend network changes in ways that meet program goals. Coordinates network expansion with agency technical staff, consultants, contractual vendors or OTM.
  • Project leader for major installation/upgrades of data network telecommunications infrastructure ensuring contractor compliance with specifications and approval of procured services and products. 
  • Determines need for major data network upgrades based upon network performance problems and issues such as traffic capacity, load balancing, new, large scale back up systems, redundancy, and other software/hardware. 
  • Oversees lower-level Technicians in the physical implementation of upgrades, repairs and the most complex help desk functions.  
  • Regular contacts are typically with internal agency staff and with others outside the supervisory chain, regardless of the method of communication, for the purpose of coordinating and gathering information.

Knowledge, Skills and Abilities

  • Knowledge of the methods and techniques for installing, testing, configuring, troubleshooting and repairing data/voice/video/imaging communication systems and associated wiring, network dependent devices and network infrastructure components. 
  • Knowledge of the methods and techniques for performing diagnostics and problem resolution associated with computer based systems and local area networks or wide area networks. 
  • Knowledge of the methods and techniques of voice/video/imaging systems administration and data network administration.  
  • Ability to communicate effectively.  
  • Ability to use sound judgment and reach logical conclusions. 
  • Ability to identify and analyze problems/needs/issues, assess their impact and make recommendations. 
  • Ability to provide guidance and direction to a variety of people pertaining to applicable laws, rules, regulations, policies and procedures. 
  • Ability to establish and maintain effective working relationships with a variety of people.
  • Knowledge of the principles and practices of project leadership.
  • Skill in providing technical support in the installation of, upgrades to, and troubleshooting for midrange or most complex data network telecommunications infrastructure.

Minimum Qualifications

Applicant must have education, training and/or experience demonstrating competence in each of the following areas:
  1. At least three years experience administering computer data networks including troubleshooting, diagnosing and resolving computer data networks problems.
  2. At least three years experience installing, testing, and configuring computer data networks including the associated wiring, and network dependent devices and infrastructure components.  
  3. Six months experience in computer data network design or redesign.
  4. Knowledge of information technology project management which includes planning, scheduling, staffing, coordinating, controlling, monitoring, evaluating and reporting on status of IT projects. 
  5. Ability to communicate effectively.

Conditions of Employment

Direct deposit of paychecks is required as a condition of employment.   Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our DHR - Work for Delaware.     A satisfactory criminal background check is required as a condition of employment.  This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.                                                                                   

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. 

To request an auxiliary aid or service please call (302) 739-5458.    

TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

Benefits

To learn more about the comprehensive benefit package visit https://dhr.delaware.gov/benefits/

Additional Information

NOTE:  The Division of State Police is a non-merit system agency.

The State of Delaware - An Equal Opportunity and Affirmative Action Employer.



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