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Telecommunications Network Technician I - Garage

DSP Headquarters - Dover, DE

Recruitment #23-L23214-004

Pay Grade

PG 11  $42,827   Career Ladder to  PG 13  $48,400 to  PG 15   $54,777

Nature and Scope

The primary responsibility is supporting computers in patrol cars.  This full performance level position supports all aspects of a LAN (hardware and software) and telecommunication systems for voice/video/images as a systems administrator.  The support work emphasizes monitoring, operation and maintenance involved in the administration of a LAN and telecommunication systems, end user assistance through help desk customer services, and technical systems maintenance through diagnostics and repair.

Principal Accountabilities

This full performance level position supports all aspects of a LAN (hardware and software) and telecommunication systems for voice/video/images as a systems administrator.  The support work emphasizes monitoring, operation and maintenance involved in the administration of a LAN and telecommunication systems, end user assistance through help desk customer services, and technical systems maintenance through diagnostics and repair.

Knowledge, Skills and Abilities

  • Knowledge of the methods and techniques for installing, testing, configuring, troubleshooting and repairing data/voice/video/imaging communication systems and associated wiring, network dependent devices and network infrastructure components.
  • Knowledge of the methods and techniques for performing diagnostics and problem resolution associated with computer based systems and local area networks or wide area networks.
  • Knowledge of the methods and techniques of voice/video/imaging systems administration and data network administration.
  • Ability to communicate effectively.
  • Ability to use sound judgment and reach logical conclusions.
  • Ability to identify and analyze problems/needs/issues, assess their impact and make recommendations.
  • Ability to provide guidance and direction to a variety of people pertaining to applicable laws, rules, regulations, policies and procedures.
  • Ability to establish and maintain effective working relationships with a variety of people.

Conditions of Employment

Direct deposit of paychecks is required as a condition of employment.   Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.  A satisfactory criminal background check is required as a condition of employment.  This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms. 

 

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458.

 TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

 

Benefits

 To learn more about the comprehensive benefit package visit https://dhr.delaware.gov/benefits/

Additional Information

The State of Delaware is an Equal Opportunity and Affirmative Action Employer.

 




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