Telecommunications Network Technician I

PG 11 - $55,346.00; pg 13 - $62,548.00; pg 15 - $70,789.00

This full performance level position supports all aspects of a LAN (hardware and software) and telecommunication systems for video/images as a systems administrator.  The support work emphasizes monitoring, operation and maintenance involved in the administration of a LAN and telecommunication systems, end user assistance through help desk customer services, and technical systems maintenance through diagnostics and repair.

Note:  The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSAs listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.

• Knowledge of concepts, methods, and techniques of data resource management and administration.
• Knowledge of an agency's computer information system format, structure and capabilities and all daily operations.  
• Knowledge of state and federal rules, regulations, policies and procedures pertaining to the agency's program(s) and data processing.
• Knowledge of the agency's standards, policies and procedures relating to data processing.
• Knowledge of the tools and techniques for testing software.
• Knowledge of the concepts and methodologies of information system analysis and development.
• Knowledge of the mission, goals, objectives and business practices of the employing agency.
• Knowledge of System Development Life Cycle methodology concepts.
• Skill in interpreting and translating complex ideas and terminology into easy to understand instruction.
• Ability to communicate effectively orally and in writing
• Ability to develop test data and perform testing.
• Ability to write user, operational and program documentation.
• Ability to establish and maintain effective working relationships with users and co-workers.
• Ability to analyze and define users' data requirements, translating them into design specifications for computer program development.
• Ability to construct flow charts.
• Ability to plan for and coordinate the development and maintenance of computer

 Applicant must have education, training and/or experience demonstrating competence in each of the following areas:

 1.  Knowledge of the methods and techniques for installing, testing, and configuring networks as well as the associated wiring, network dependent devices and infrastructure components.

2.   Knowledge of the methods and techniques for troubleshooting, diagnosing and resolving network problems.

3.   Ability to communicate effectively.

• Supporting all aspects of a LAN (hardware and software) and telecommunication systems for voice/video/images as a systems administrator 
•  Functioning as a network systems technician for installing, testing, configuring, troubleshooting and repairing data/video/imaging communication systems and associated wiring, peripheral devices and end devices, e.g., printers, interface cards, etc. and infrastructure components, e.g., switches/hubs, servers, modems, etc.
• Functioning as a customer service technician, monitoring, trouble shooting, diagnostics and problem resolution associated with minicomputer, microcomputer or mainframe computer based systems, LAN, and multi-line telephone systems. 
•  Configures, installs, tests, troubleshoots, repairs and monitors operation of LAN hardware/software including desktop computers, data/video communication systems, including peripheral devices, wiring and cabling to ensure connectivity and functionality.
•  Identifies and resolves network and telecommunication system malfunctions including connectivity and functionality for mainframe and remote access and other connections/interfaces; start/restart network after disruptions or failures using computer diagnostic tools and software; run system backups; resolves desktop computer problems.
•  Provides customer service through central help desk function to resolve or ensure resolution of problem diagnosis/assessment and repairs.  Maintains database of user problems and resolution.
•  Performs routine network systems administration to include, but not limited to: addition/deletion of users and hardware/software, defining access rights, implementing and ensuring compliance with security procedures and policies, purchasing hardware/software through state contracts, planning and implementing desktop computer migration and maintaining inventory control systems. Advises and trains users on the operation and capabilities of hardware and application software.
•  Plans, schedules, installs and tests software updates and hardware upgrades; conducts needs analysis of equipment, software, network security, budget, disaster recovery concerns, training and equipment resources to plan and recommend network changes in ways that meet program goals. Coordinates network expansion with agency technical staff, consultants, contractual vendors or OTM.
• Provides additional support on other projects as directed.

Direct deposit of paychecks is required as a condition of employment.   Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.  A satisfactory criminal background check is required as a condition of employment.  This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms. 

• Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458.
•  TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

 To learn more about the comprehensive benefit package visit https://dhr.delaware.gov/benefits/

Note:  The Division of State Police is a non-merit agency.

The State of Delaware is an Equal Opportunity and Affirmative Action Employer.