Victim Services Specialist - Troop 2

PG 11   $53,217.00, This is a career ladder position.

This position is responsible for short-term and long-term crisis intervention of victims of crimes, determining their needs, and assisting victims in acquiring necessary assistance. 

1. Interview victims and/or families of victims of crimes to determine needed assistance and makes referrals    to other agencies/resources.
2. Performs follow-up contact to victims and/or their families either in person, via telephone or through written correspondence.
3. Write reports to summarize cases and maintain database files of all case contacts and to provide information, referral services or crisis intervention.
4. Provides outreach services to the community by presenting awareness programs at senior centers, nursing    homes, etc.  Also provides appropriate training to outside agencies as well as to law enforcement.
5. Provides victim assistance by accompanying persons to court and hospitals.
6. Assists Victim Services Officers at troop level by providing assistance to victims and/or families at crime scenes or accidents. 
7. Availability to provide after hours “on call” duties on a rotating basis with co-workers. Respond to 800 line hotline calls or out to crime/accident scene as needed on 24 hour basis. Performs related work as required.

Applicants must have education, training and/or experience demonstrating competence in each of the following areas. Failure in any one area will result in a rating of "not qualified."

Knowledge of crisis intervention and casework management methods and techniques. Knowledge of human behavior.  Knowledge of proper telephone techniques.  Knowledge of computer functions with Word and Access software.  Ability to learn Delaware State Police procedures for dealing with victims/survivors of violent crimes.  Knowledge of services available through governmental agencies and community based organizations.  Ability to establish and maintain effective relationships with people in highly stressful or traumatized conditions.  Skill in conducting interviews, often of a sensitive nature.  Ability to be on-call 24 hours a day during assigned “on call” rotation.  (approximately one week per month)

Bachelor’s degree in psychology, or related field, and one year of experience in crisis intervention.  

Career Ladder: Upon satisfactory completion of Department promotional standards and minimum qualifications, employee will be eligible to be promoted to the next level.

Direct deposit of paychecks is required as a condition of employment.   Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.  A satisfactory criminal background check is required as a condition of employment.  This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16.  This position is covered by a collective bargaining agreement based on its individual terms. 

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458 TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

To learn more about the comprehensive benefit package please visit the State Personnel web-site at https://dhr.delaware.gov/benefits/