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Assistant Director of Information Technology

Recruitment #25-L21326-001

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Pay Grade

PG 22,  $81,714 - $102,143 - $122,572

Nature and Scope

The Assistant Director of Information Technology will oversee the day-to-day operations of the IT section within DSP.  The role involves managing IT resources, supervising personnel, and ensuring the effective implementation of technology strategies that support the Division’s goals.

 This position is responsible for ensuring proper staff development and operational efficiency.  Additionally, this position will assist the Director of Information Technology with policy and process development, vendor management, and technology solution development and procurement. The Assistant Director will directly supervise three IT managers and report to the Director of IT.

Principal Accountabilities

Operational Oversight:

  • Manage the daily activities of the IT section to ensure efficient and effective operation.
  • Ensure all IT services meet the agency’s performance standards, security requirements, and budgetary constraints.
  • Work closely with the Director of IT to align operational strategies with the overall vision and goals of the Division.

Staff Supervision and Development:

  • Supervise, mentor, and evaluate the performance of three IT managers and their respective teams, provide corrective action when necessary.
  • Develop and implement staff training programs to ensure continuous improvement and adaptation to new technologies.
  • Oversee the recruitment, hiring, and onboarding of IT staff.
  • Manage disciplinary actions as necessary.

Process and Policy Development:

  • Create, update, and enforce IT policies, procedures, and standards to ensure compliance with state regulations and best practices.
  • Develop workflows and processes that enhance operational efficiency and service delivery.

Vendor Management and Procurement:

  • Manage relationships with external vendors and service providers to ensure the timely and cost-effective acquisition of IT products and services.
  • Oversee procurement processes for technology systems, software, and equipment, ensuring compliance with state procurement policies.

Collaboration and Strategic Planning:

  • Collaborate with other sections and leadership to identify technology needs and provide solutions that enhance the Division’s ability to achieve its mission.
  • Assist the Director of IT in developing long-term IT strategies, budgets, and resource planning.

Minimum Qualifications

Education and Experience:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field OR equivalent proven work experience.
  • Minimum of 3 years of experience in IT operations, including at least 1 year in a management or supervisory role.
  • Experience in the public sector or with state agencies is preferable.

Technical Skills:

  • Strong understanding of IT infrastructure, networks, cybersecurity, and software management.
  • Experience with IT governance, compliance, and regulatory requirements.
  • Familiarity with state procurement processes and vendor management.

Leadership and Interpersonal Skills:

  • Proven leadership and supervisory skills with experience managing diverse IT teams.
  • Excellent communication, problem-solving, and decision-making abilities.
  • Ability to work collaboratively with executive leadership, department heads, and external partners.

 

Conditions of Employment

Direct deposit of paychecks is required as a condition of employment. Applicants must be legally authorized to work in the United States for any employer. A satisfactory criminal background check is required as a condition of employment.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. 

TDD users may request an auxiliary aid or service by calling 1-800-232-5470 or by visiting https://delawarerelay.com/.  

You may also call (302)739-5458 or email DHR_ADAConcerns@delaware.gov for additional applicant services support. 

Benefits

To learn more about the comprehensive benefit package please visit the website at  https://dhr.delaware.gov/benefits/

Additional Information

The State of Delaware is an Equal Opportunity and Affirmative Action Employer.


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