- hourly / - monthly / - annual
The person in this position will be responsible for coordinating all activities of the Mobile Tech team for IT. This includes scheduling work requests, delegating tasks to C/S employees, maintaining equipment inventories, interfacing with vendors and internal users as well as being hands on technical assisting with the day to day operational tasks.
Configures, installs, tests, troubleshoots, repairs and monitors operation of LAN hardware/software including desktop computers, data/voice/video communication systems, including peripheral devices, wiring and cabling to ensure connectivity and functionality.
Identifies and resolves network and telecommunication system malfunctions including connectivity and functionality for mainframe and remote access and other connections/interfaces; start/restart network after disruptions or failures using computer diagnostic tools and software; run system backups; resolves desktop computer problems.
Provides customer service through central help desk function to resolve or ensure resolution of problem diagnosis/assessment and repairs. Maintains database of user problems and resolution.
Performs routine network systems administration to include, but not limited to: addition/deletion of users and hardware/software, defining access rights, implementing and ensuring compliance with security procedures and policies, purchasing hardware/software through state contracts, planning and implementing desktop computer migration and maintaining inventory control systems. Advises and trains users on the operation and capabilities of hardware and application software.
Plans, schedules, installs and tests software updates and hardware upgrades; conducts needs analysis of equipment, software, network security, budget, disaster recovery concerns, training and equipment resources to plan and recommend network changes in ways that meet program goals. Coordinates network expansion with agency technical staff, consultants, contractual vendors or OTM.
Project leader for major installation/upgrades of data network telecommunications infrastructure ensuring contractor compliance with specifications and approval of procured services and products.
Determines need for major data network upgrades based upon network performance problems and issues such as traffic capacity, load balancing, new, large scale back up systems, redundancy, and other software/hardware.
Oversees lower level Technicians in the physical implementation of upgrades, repairs and the most complex help desk functions.
Regular contacts are typically with internal agency staff and with others outside the supervisory chain, regardless of the method of communication, for the purpose of planning for and coordinating installation of network upgrades, re-segmenting networks and consulting with engineer designs/redesigns, and migration to next generation data network.
The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSAs listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.
Knowledge of the methods and techniques for installing, testing, configuring, troubleshooting and repairing data/voice/video/imaging communication systems and associated wiring, network dependent devices and network infrastructure components.
Knowledge of the methods and techniques for performing diagnostics and problem resolution associated with computer based systems and local area networks or wide area networks.
Knowledge of the methods and techniques of voice/video/imaging systems administration and data network administration.
Ability to communicate effectively.
Ability to use sound judgment and reach logical conclusions.
Ability to identify and analyze problems/needs/issues, assess their impact and make recommendations.
Ability to provide guidance and direction to a variety of people pertaining to applicable laws, rules, regulations, policies and procedures.
Ability to establish and maintain effective working relationships with a variety of people.
Knowledge of the principles and practices of project leadership.
Skill in providing technical support in the installation of, upgrades to, and troubleshooting for midrange or most complex data network telecommunications infrastructure
To learn more about the comprehensive benefit package please click here or on the Benefits link above.