Delaware State Police


- hourly / - monthly / - annual

Pay Grade

PG 15  $44,755

Nature and Scope

This is a management level position responsible for the planning, organizing, directing, staffing and coordinating of all activities associated with data, radio and telephone (telecommunications) operations at an emergency communications center.   

The incumbent’s work is performed under the general supervision of an Administrative Supervisor within the Communications Section and within the guidelines of established Divisional policies and procedures.  The incumbent exercises considerable personal initiative, independent judgment and creativity in making decisions.

Principal Accountabilities


Administers the overall operation of the communications center.  

Supervises subordinate supervisors to ensure policy and procedure is adhered to and minimum staffing levels are maintained.    

Schedules supervisor and shift management meetings as required.  

Evaluates performance and offers guidance to employees using computer terminals, two-way radios and other emergency equipment.  

Completes quality assurance reviews of all critical incident calls and random checks of phone and radio calls.       

Assists with maintaining, reviewing, revising and creating SOP’s to meet CALEA standards.  

Recommends and monitors Divisional policies and procedures relating to section matters.  

Furnishes input into the Section’s fiscal planning and annual budget process on telecommunications matters.  

Completes annual Performance Plans and Reviews for subordinate Shift Supervisors.  

Attends meetings on behalf of the center and Section as required.  

Initiates correspondence and reports regarding all facets of telecommunications management and section matters.

Provides technical and informational support to executive staff concerning telecommunications matters.  

Performs related work as required.


In addition to the previously listed duties, the following are specific to the manager of HQ Communications:  

Acts as alternate ESF (Communications) Lead During DEMA Activations.  

Responsible to ensure all alarm accounts are maintained current with proper reviews.  

Acts as Division’s civilian lead on AMBER Alert, CART (child abduction) and NCMEC (missing children) activities as they relate to the Section.  

Acts as liaison to DEMA and PSEG on nuclear safety and notification activities.  

Performs related work as required.

Knowledge, Skills and Abilities

  1. Skill in office practices and procedures.
  2. Skill in supervisory practices and procedures.
  3. Skill in management and budgetary procedures.
  4. Skill in the proper use of English, grammar, spelling and composition.
  5. Skill in radio and data telecommunications operations, including computerized equipment and two-way radios.
  6. Skill in handling emergency situations and preparing subordinates to handle same.
  7. Ability to use good judgment and make decisions concerning life and death situations as well as section matters.
  8. Ability to effectively supervise and to evaluate the work of others.
  9. Ability to communicate effectively both verbally and in writing.

Minimum Qualifications

Two years of college in business management and two years of supervisory experience at the shift supervisor level, or an equivalent combination of training and experience which has provided the knowledge, skills and abilities cited above.   A request for transfer form #490 must be submitted by close of business on Thursday, December 28, 2017. 

CLASS: L23212; EST: 1/9/2018 10:41:00 AM; REV: 1/9/2018 10:41:00 AM;