Delaware State Police

Bi-Lingual (Spanish) Victim Services Specialist (#L21410)

- hourly / - monthly / - annual

Pay Grade

pg 11, $38,576.10


Career Ladder: Upon satisfactory completion of Department promotional standards and minimum qualifications, employee will be eligible to be promoted to the next level.

Principal Accountabilities

  1.   Interview victims and/or families of victims of crimes to determine needed assistance and makes   referrals to other agencies/resources.
  2.    Performs follow-up contact to victims and/or their families either in person, via telephone or through written correspondence.
  3.    Write reports to summarize cases and maintain database files of all case contacts and to provide information, referral services or crisis intervention.
  4.    Provides outreach services to the community by presenting awareness programs at senior centers, nursing homes, etc.  Also provides appropriate training to outside agencies as well as to law enforcement.
  5.    Provides victim assistance by accompanying persons to court and hospitals.  
  6.   Assists Victim Services Officers at troop level by providing assistance to victims and/or families at crime scenes or accidents.
  7.   Availability to provide after hours “on call” duties on a rotating basis with co-workers. Respond to 800 line hotline calls or out to crime/accident scene as needed on 24 hour basis. Performs related work as required.

Minimum Qualifications

Applicants must have education, training and/or experience demonstrating competence in each of the following areas. Failure in any one area will result in a rating of "not qualified."  


 Minimum Qualifications:   Bachelor’s degree in psychology, or related field, and one year of experience in crisis intervention.    Bilingual in Spanish.  Must be fluent with ability to speak, read, and write in Spanish.  Knowledge of crisis intervention and casework management methods and techniques.  Knowledge of human behavior.  Knowledge of proper telephone techniques.  Knowledge of computer functions with Word and Access software.  Ability to learn Delaware State Police procedures for dealing with victims/survivors of violent crimes.  Knowledge of services available through governmental agencies and community based organizations.  Ability to establish and maintain effective relationships with people in highly stressful or traumatized conditions.  Skill in conducting interviews, often of a sensitive nature.  Ability to be on-call 24 hours a day during assigned “on call” rotation.  (approximately one week per month)  



Conditions of Employment

This position is a classification organized under an exclusive bargaining representative (labor organization).  The candidate/applicant selected for this position shall be asked to join and pay dues to the labor organization or,  may decline joining the labor organization and not pay dues or a fee.  The labor organization has been elected by employees as their representative for collective bargaining and other work related purposes.

Direct deposit of paychecks is required as a condition of employment. ·  A satisfactory criminal background check is required as a condition of employment. 


To learn more about the comprehensive benefit package please visit the State Personnel web-site at


Additional Information

The State of Delaware is an Equal Opportunity and Affirmative Action Employer.

CLASS: L21410; EST: 9/7/2018 2:12:00 PM; REV: 9/7/2018 2:12:00 PM;