WIC Vendor/Field Representative

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

For more information, please visit https://dhss.delaware.gov/dhss/ today!

The Vendor Field Representative (VFR) is responsible for ensuring the Delaware Women, Infants and Children (WIC) Program has a satisfactory number of authorized retailers (vendors) available for WIC participants to redeem approved food benefits using the WIC electronic benefits card (eWIC) at retail grocery stores throughout the State. The VFR facilitates the vendor authorization process; training vendor staff; monitoring and investigating authorized stores; and enforcing program rules and regulations.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Engaged in the planning, authorization, and documentation of the vendor bid process.
   
• Validates, maintains, and manages eWIC and WIC on the Web (WOW) databases.
   
• Conducts parallel testing on WIC eligible products in all relevant systems.
   
• Collects, analyzes, and presents data to management in response to requests pertaining to the WIC Program.
   
• Conducts vendor monitoring and auditing to ensure compliance of program requirements, policies, procedures and the vendor agreement.
   
• Organizes and conducts covert and overt investigations to identify alleged vendor fraud and program abuse; documents findings.
   
• Verifies claims of alleged WIC Vendor violations; recommends appropriate response.
   
• Responsible for all vendor training as required by USDA, designs training materials, modifies as needed.  Manages schedule of required training.

JOB REQUIREMENTS for WIC Vendor/Field Representative
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Six months experience in validating, maintaining, and managing a database.
2. Six months experience in conducting investigations which includes conducting interviews to obtain confidential information, gathering evidence and documenting findings.
3. Six months experience in ensuring compliance with laws, rules, regulations, standards, policies, and procedures.
4. Possession of a valid Driver’s License (not suspended, revoked or cancelled, or disqualified from driving).

Merit Only: Current State of Delaware employees in a position covered by the Merit System and who have completed their initial probationary period.

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.

DHSS does not provide employment-based sponsorship.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.