Health/Human Service Case Manager II

Recruitment #062024-UDDZ96-351400


Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

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Summary Statement

Responsible for case management at the full performance level counseling and assisting clients to meet personal, social, health and economic needs. Applying person-centered planning approach, the incumbent makes home and/or field visits to interview client, family and/or professionals to create a plan of care that supports individuals in the least restrictive setting. Makes referrals and assists clients in applying for a variety of services and/or programs. Maintains a caseload, determines initial and ongoing eligibility for services under the Community Services Program.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here. 

This class is distinguished from a licensed Social Worker as employees do not perform the following duties: diagnose individuals for mental, emotional, behavioral, addictive, and/or developmental disorders and disabilities; perform related client assessment or evaluation; provide psychotherapeutic treatment; or develop and implement assessment-based treatment plans. An employee in this class may participate as a member of a multi-disciplinary team to implement behavioral health services or treatment plans in accordance with Delaware Code, Title 24.  

  • Interviews client, family, or professional sources to determine the client’s needs for a variety of health and human services which may include employment, job search, and basic skills remediation.

  • Develops a comprehensive cost-effective service plan utilizing in-house sources, referrals, contracted providers, or institutions (Service plans may include job training and employability, housing, general public assistance, in-home services and supports or home-delivered meals, de-escalation techniques, peer services, or skill development).

  • Conducts ongoing monitoring and assessment of service delivery for optimum quality and efficiency; authorizes and recommends necessary changes and adjustments.

  • Maintains comprehensive case records, summaries, statistical and narrative reports, and completes required forms.

  • Establishes effective working relationships with clients, family, community, and professional sources.

  • Provides guidance and relevant information to connect clients with needed services which may include protective, adoption, and related services.

  • Provides information and case coordination on-site, via email or telephone to individuals or groups.

  • Supplies information and responses to inquiries regarding services for clients, family, community, and government agencies.

  • May provide supportive casework to clients prior to, during, or after hospitalization based on physician diagnosis and recommended treatment.

  • Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.

  • Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.

  • Performs other related duties as required. 

Job Requirements

JOB REQUIREMENTS for Health/Human Service Case Manager II
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Six months' experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
  2. Six months' experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
  3. Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures.
  4. Six months' experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
  5. Six months' experience in narrative report writing.

Conditions of Hire

Criminal background check: A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16.  This position is covered by a collective bargaining agreement based on its individual terms.

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.

DHSS does not provide employment-based sponsorship.

As a condition of hire you must possess a valid driver's license (not suspended, revoked or cancelled, or disqualified from driving).


To learn more about the comprehensive benefit package please visit our website at

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at


Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.