Unemployment Insurance Benefits Payment Cont. Svc. Mgr.

Recruitment #061124-MABZ16-600600

Summary Statement

Positions in the class series perform investigations involving the interpretation of applicable laws, rules, regulations, standards, policies, and procedures; this distinguishes these positions from compliance reviewers or inspectors who conduct compliance reviews using predetermined regulatory criteria. This class series is not focused on law enforcement work.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Plans, assigns, reviews and evaluates the work of staff engaged in the detection of improper payment of benefits and collection of Unemployment Insurance benefit overpayments; trains unit personnel.
  • Develops and implements methods and procedures for accomplishing unit objectives based on agency goals and federal regulatory requirements; evaluates effectiveness of same through review of statistical data; initiates procedural changes as required.
  • Coordinates unit activities with central and local offices and agency data processing operations.
  • Develops, recommends and implements policies and procedures to prevent, deter and detect Unemployment Insurance benefit overpayments.
  • Reviews and analyzes agency records and statistical data to determine cause of benefit overpayments and appropriate action to be taken including recommendations for prosecution.
  • Directs and/or participates in special investigations of suspected fraudulent claims and benefit payment activities to recover improperly paid monies; prepare information for use as evidence in legal actions.
  • Provides technical guidance to subordinate and administrative staff on operational procedures and internal control measures.
  • Prepares statistical and narrative reports of unit activities and other special reports as required.

Job Requirements

JOB REQUIREMENTS for Unemployment Insurance Benefits Payment Contract Service Manager
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Three years experience in conducting investigations which includes conducting interviews to obtain confidential information, gathering evidence and documenting findings.
  2. Three years experience in determining compliance with laws, rules, regulations, standards, policies and procedures.
  3. Six months experience in providing testimony before boards, commissions, administrative bodies or court officials.
  4. Six months experience in narrative report writing.
  5. Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees. 

Additional Posting Information

The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework according to the State of Delaware’s Alternative Work Arrangement Policy. More information will be shared at the time of interview.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.


To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.


Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.