Crisis Intervention Specialist I-II

• Delivers acute crisis intervention services, reviewing each case to initiate care and determine the appropriate clinical response, in compliance with agency, state, and federal, laws, rules, regulations, professional mandates, and best practices. 

• Participates as a member of a crisis team answering crisis hot-line calls, performing on-site assessments for walk-ins, and providing mobile crisis response in the community which includes unknown and unpredictable situations; interacts with local law enforcement or other related agencies.

• Conducts rapid mental health screening and evaluations of patients, clients, family members, and/or any other individuals experiencing an acute behavioral health crisis.

• Uses de-escalation techniques and takes appropriate action/intervention while maintaining the safety of individuals served, crisis staff, and the community.

• Provides guidance, consultation, and education on crisis interventions, client/family needs and challenges, available resources, and other related matters; and promotes positive interactions among family members.

• Makes recommendations to ensure a continuum of care after the initial crisis is stabilized, provides follow-up support and monitoring, and completes referrals to mental health and/or substance use treatment facilities or other services.

• Advocates for clients and families in the protection of rights; obtains consent for treatment, Releases of Information, and other necessary forms.

• Completes continuing education to remain current on crisis intervention and response methods, techniques, and best practices. This includes becoming a Delaware Credentialed Mental Health Screener (DE-CMHS) and completing necessary continuing education to maintain this credential. 

• Prepares and submits summaries and reports that clearly and accurately document each case, resulting action/intervention, and other relevant information in compliance with state and federal requirements. 


• Uses automated information systems and computer software to research, review, analyze, document, and report on health/human services information.

• May participate in community projects and community outreach including providing mental health support during and following a community or statewide disaster.

• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.

• Performs other related duties as required.

1. Possession of a Bachelors’ degree or higher in Behavioral or Social Science or related field.
2. One year of experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual’s human service needs using effective counseling or interviewing techniques as well as other available resources such as service plans or case management systems.
3. One year of experience in providing crisis intervention services, clinical treatment, counseling, or determining eligibility for services or benefits as part of a treatment team.
4. One year of experience in narrative report writing. 

1. Possession of a Bachelors’ degree or higher in Behavioral or Social Science or related field.
2. Credentialed Mental Health Screener (CMHS) through the State of Delaware or CMHS eligible.
3. Three years’ experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual’s human service needs using effective counseling or interviewing techniques as well as other available resources such as service plans or case management systems.
4. Two years’ experience in providing crisis intervention services, clinical treatment, counseling, or determining eligibility for services or benefits as part of a treatment team. 

• Possess a valid driver's license (not suspended, revoked or cancelled, or disqualified from driving).
• As a Condition of Hire for the CIS II, the selected candidate must possess a current Credentialed Mental Health Screener (CMHS) Certification through the State of Delaware or be eligible to obtain the certification. Eligible candidates must obtain the CMHS certification within four (4) months of their hire date. Screeners Corner – Delaware Health and Social Services – State of Delaware – Division of Substance Abuse and Mental Health
• This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16.  This position is covered by a collective bargaining agreement based on its individual terms.
• Pre-employment Drug Testing:  Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.
• Criminal background check: A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.
• Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.

DHSS does not provide employment-based sponsorship.