Family Service Supervisor

Recruitment #060524-MDDQ04-370500

Summary Statement

An incumbent in this class supervises staff who directly provide, coordinate and monitor the delivery of professional family services to children, youth and their families to resolve problems involving child abuse, neglect, dependency, antisocial behavior and family dysfunction.

  • Supervises a staff of 5-8 professional, paraprofessional and clerical staff.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class.  Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Assigns cases to staff; establishes caseload controls; reviews case histories and monitors treatment plan for conformity to social work principles and progress in meeting client needs.
  • Holds individual and unit conferences to discuss cases, problem areas, work load and resources; evaluates performance of staff.
  • Conducts orientation for new employees and ongoing training on case management theories and principles and policies and procedures.
  • Evaluates and prepares reports on unit effectiveness in meeting program goals; prepares reports on monthly statistics for treatment activity, placement and custody and other surveys and reports as requested by superiors.
  • Acts as intermediary in resolving problems encountered by staff in attempting to coordinate service plans requiring interdivisional and/or interagency cooperation.
  • May provide support and act as backup to staff in crisis situations, such as potential suicides, assault and battery against youths and sexual abuse cases.  May be required to isolate and/or physically restrain youths which are acting out.
  • May be called upon to provide direction in emergency situations which requires immediate attention.

Job Requirements

Professional health or human service work may include but is not limited to determining eligibility for and availability of community resources; assisting and connecting clients and their families to needed services; addressing family conflict and engaging crisis resolution; and evaluating progress towards goals.  

JOB REQUIREMENTS for Family Service Supervisor
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Applicants must possess at least one of the following:

  • Four years' experience in professional health or human service work.

  • Possession of an Bachelor's degree or higher. 

In addition to the above requirement, applicants must meet all of the job requirements below:

2. Two years' experience in health or human services focusing on the safety and welfare of families such as identifying issues, barriers and goals; determining eligibility for and availability of community resources; assisting clients and their families in obtaining needed services; family conflict and crisis resolution and assessing progress towards goals.

3. Three years' experience in case management such as assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.

4. Coursework, training and/or work experience in staff supervision, which may include performing as a lead worker overseeing the work of others.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Pre-employment Drug Testing:  Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

Criminal background check:  A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.


To learn more about the comprehensive benefit package please visit our website at

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at


Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.