Professional Regulation Systems Support Manager

Recruitment #051624-MAAZ21-200400


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The Department of State's (DOS) responsibilities are found in virtually every aspect of state government: economic development, finance, transportation, housing, education, culture and quality-of-life issues. Our mission at DOS range from preserving Delaware’s historical sites and collections, to supporting small businesses and entrepreneurs, to serving consumers, public employees and veterans.

DOS offer numerous career opportunities and is dedicated to attracting and retaining highly talented individuals who are ready to make a difference in state government.

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Summary Statement

This class is responsible for supervising and participating in the implementation and testing of system enhancements and ongoing system maintenance for the Division of Professional Regulation’s information systems that provide vital licensure, permit and regulatory information to businesses, state and federal agencies, and other organizations.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Supervision is exercised over at least two or more merit full-time positions per the Merit Rules. The elements of supervision include planning, assigning, reviewing, evaluating, coaching, training, recommending hire/fire and discipline.
  • Analyzes functional and/or system processes or problems, developing viable solutions and implementing system enhancements and modifications necessary to effectively operate integrated information systems.
  • Supervises staff in the maintenance, testing, and troubleshooting of integrated information systems. Provides direction to staff to ensure that systems testing and documentation activities are thorough and accurate data records are maintained.
  • Evaluates maintenance requests and enhancement proposals to determine if business requirements of the Division are met and cost effective; makes recommendations to management.
  • Coordinates and oversees projects to improve or enhance systems; assists in selecting vendors, reviews business proposals and works with vendors to ensure system needs are met and within project budget.
  • Acts as liaison between technical staff, contractors, vendors and agency staff to complete system enhancements, modifications and special projects, and to inform users of system operating problems, changes, corrections, enhancements and new features.
  • Ensures systems remain on-line and operational through timely and accurate troubleshooting procedures.
  • Reviews new/revised laws, rules, regulations and policies affecting business processes and recommends changes such as system configuration or data modification, new/updated forms, web content, staff and user training and mass communications.
  • Reviews complex or unusual problems; advises management when necessary or responds directly to customers.
  • Prepares reports and maintains records of project status and related efforts.

Job Requirements

JOB REQUIREMENTS for Professional Regulation Systems Manager
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Three years experience in interpreting business processes OR Administrative Code laws, rules, regulations, standards, policies and procedures.
  2. One year experience in information system functional support which includes planning for informational needs to initiate system changes; developing user, operational and program documentation; coordinating, overseeing and participating in the testing of new/modified computer program enhancements by creating test data, analyzing the systems actions and determining critical system performance to ensure applications meet user needs.
  3. Six months experience in integrated information system projects which includes, documenting business processes, conducting data analysis and developing test plans.
  4. Six months experience in database management concepts and systems development lifecycle methodology.
  5. Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.


To learn more about the comprehensive benefit package please visit our website at

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at


Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.