Family Service Assistant II

A class incumbent provides case work assistance and support to case managers by providing assistance to clients.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class.  Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Obtains and verifies client history in accordance with case manager's directives; makes collateral contacts as directed by case manager.
• Works with parent, at the home, to assist with such problems as household management (meal planning/
  preparation, food storage, housekeeping, clothes shopping, etc.).
• Acts as parent aid by providing role model on appropriate interaction/behavior with children.  Observes parental/child problems, progress and other information/concerns and reports to case manager.
• Schedules appointments for clients and transports to required location (hospital, court, therapy session).
• Provides coaching and assistance and lends support and encouragement to obtain desired outcome.
• Provides office and telephone coverage in absence of case manager and refers problems to appropriate party.
• Prepares and maintains a variety of records and forms required by the case manager in order to provide the necessary services to clients
• May conduct initial assessments and make preliminary recommendations on needed services, or for ongoing cases, may make recommendations to case manager on a client's need for additional services.
• Follows up on appointments with service provider and/or client to ensure scheduled appointments are kept.

JOB REQUIREMENTS for Family Service Assistant II
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Six months experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.

The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework and Alternative Work Schedules according to the State of Delaware’s Alternative Work Arrangement Policy. More information will be shared at the time of interview. 

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Pre-employment Drug Testing:  Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

Criminal background check:  A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16.  This position is covered by a collective bargaining agreement based on its individual terms.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.