Senior Systems Software Specialist

The incumbent in this role will install, monitor, modify, and maintain complex on-prem and cloud-based IT systems and databases. Role runs queries for analysis and searches for data in current and legacy system. Tools include Microsoft, Linux, Oracle, Toad, Tableau, WinSCP, CopyStorm, MuleSoft, and Salesforce. Must maintain a high degree of confidentiality. Attention to detail, strong troubleshooting, creative thinking, solid verbal and written communications, and vendor management skills valued. Supports a 24x7 operational environment, which may require extended hours or working outside of normal business hours.

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Installs, maintains, modifies, diagnoses and debugs the software which controls an enterprise computing environment, including the operating system, databases, telecommunications and security functions.
• Identifies degradation of system performance and takes corrective action to bring performance in line with established benchmarks.
• Develops, implements and monitors policies and procedures associated with enterprise information technology architecture and monitors levels of compliance.
• Plans for projected software requirements and increased hardware and storage capacity.
• Acts as team lead with other technical staff to resolve database and operating system software problems by assigning and reviewing work and providing training, technical assistance and guidance.
• Provides technical consulting services on an intra and inter agency basis.
• Analyzes application programs, database routines and web service calls for efficient operation.
• Evaluates hardware and software and makes recommendations for purchase.
• Writes reports such as monthly progress, product performance, status, response time, capacity, etc.
• May be responsible for insuring the creation of back-up data and archival storage.
• May be responsible for data processing security, employing encryption and audit functions.

JOB REQUIREMENTS for Senior Systems Software Specialist
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Six months experience in planning, configuring, and administering enterprise computer system software, hardware and related components which includes performance optimization, utilization and monitoring; information security; and component connectivity.
2. Three years experience in planning and implementing infrastructure upgrades for enterprise computer system software and database management systems.
3. Three years experience in information systems analysis and design.
4. Three years experience in developing information technology policies or procedures.

The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework and Alternative Work Schedules according to the State of Delaware’s Alternative Work Arrangement Policy. but applicant must live within 90 minutes of the DSCYF Administration Building (1825 Faulkland Road, Wilmington DE) as this position requires the ability to physically report to the office location. More information will be shared at the time of interview.

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Criminal background check:  A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

Pre-employment Drug Testing:  Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.