Chief of Motor Vehicle Compliance and Investigations

This position works closely with law enforcement and various legal and state agencies. They are responsible for the oversight and compliance of numerous DMV processes, procedures, laws, and regulations.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Monitors, evaluates, and analyzes compliance with DMV related laws, rules, regulations, standards, policies, processes, practices, and procedures by investigating and auditing DMV transactions, reviewing statistical activity reports, interacting with employees and customers, and investigating complaints or allegations of violations.
   
• Manages investigations and audits of motor vehicle dealerships to determine compliance with licensing requirements.
   
• Plans, develops, implements and directs statewide compliance and investigations programs including defensive driving, aggressive driving, commercial driver training schools, and fraud detection and remediation. 
   
• Plans and directs the compliance and investigations unit by recommending and implementing new/revised policies, procedures, and programs and advising staff on technical, legal, personnel, and operational scenarios. 
   
• Interfaces orally and in writing with staff, law enforcement (local, state, and federal), vehicle dealerships, state agencies, other states’ motor vehicle agencies, attorneys, court and law enforcement officials, and the public to gather information; increase public awareness; provide interpretations and explanations of laws, regulations, policies, and procedures; resolve problems; and render decisions not specifically prescribed by statutory or regulatory requirements. 
   
• Plans, assigns, reviews, and evaluates the work of subordinate personnel.  
   
• Develops, prepares, justifies, and controls the Compliance and Investigations Unit budget, and provides input for and defends the Division’s annual budget requests.
   
• Reviews legislation; evaluates and analyzes proposed and newly enacted laws and advises the Division Director on the feasibility of implementation and impact on current laws, rules, regulations, programs, and operations. 
   
• Develops and evaluates training programs for employees.

JOB REQUIREMENTS for Chief of Motor Vehicle Compliance and Investigations
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Three years experience in conducting investigations which includes conducting interviews to obtain confidential information, gathering and analyzing evidence, and documenting findings.
2. Three years experience in determining compliance with laws, rules, regulations, standards, policies, and procedures. 
3. Three years experience in narrative report writing.
4. Three years experience in interpreting motor vehicle and/or driver license issuance laws, rules, regulations, standards, policies and procedures.
5. Six months experience in planning, developing, implementing and evaluating programs.
6. Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.
7. Six months experience in developing policies and procedures.
8. Knowledge of budget administration which includes managing, developing, analyzing and implementing budgets; developing strategic plans and establishing internal control.

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources. DelDOT does not provide employment-based sponsorship.

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.