Collections Enforcement Officer I

This position is EXEMPT from the State of Delaware Merit System.

Recruitment #031224-J65520-21700

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Summary Statement

This employee accepts payments for court-order assessments, enters data into an automated case management system, prepares deposits to financial institutions, contract offenders whose accounts are delinquent, and prepares payment plans.

Career Ladder

Upon satisfactory completion of department promotional standards and job requirements, employees may be eligible to be promoted to the next level.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Compute fiscal/financial transactions.
  • Reconcile transactions/accounts.
  • Review to ensure compliance with required documentation, signatures, and rules/regulations.
  • Record fiscal/financial transactions to various financial information systems.
  • Interact with public/private sector to provide/obtain information.
  • Compile information/develop reports for use by others.
  • Monitor balances and report discrepancies.

Job Requirements

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Experience in processing financial transactions in areas such as accounting or cashiering.
  2. Experience in providing customer service over the phone, in person, and in writing.
  3. Experience handling multiple payment methods (i.e., cash, checks, credit cards).
  4. Experience keyboarding, preferably at a rate of at least 40 words per minute. 
  5. Knowledge of recordkeeping which includes maintaining records, logs, and filing systems.
  6. Possession of a valid Driver's License (not suspended, revoked or cancelled, or disqualified from driving), or a non-expired State issued identification card.
  7. Must be able to lift a box of paper (approx. 40lbs)

Conditions of Hire

  • A satisfactory criminal background check is required as a condition of hire.
  • Direct deposit of paychecks is required as a condition of hire.

Benefits

  • Full time employees are eligible for FREE parking!!!
  • To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.