Human Relations Representative II

Investigator II

Recruitment #021424-MDDE02-200200


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The Department of State's (DOS) responsibilities are found in virtually every aspect of state government: economic development, finance, transportation, housing, education, culture and quality-of-life issues. Our mission at DOS range from preserving Delaware’s historical sites and collections, to supporting small businesses and entrepreneurs, to serving consumers, public employees and veterans.

DOS offer numerous career opportunities and is dedicated to attracting and retaining highly talented individuals who are ready to make a difference in state government.

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Summary Statement

The incumbent ensures compliance with civil rights laws that protect against unlawful discrimination in housing and places of public accommodations by enforcing laws, rules, regulations, standards, policies, and procedures. Work includes investigating alleged or possible violations, interviewing witnesses, complainants, and respondents, conducting fact-finding conferences to gather facts relating to alleged or possible violations, interacting with legal representatives, facilitating conciliation, writing reasonable cause or no cause determinations, and documentations, and documenting all aspects of the investigation into state and federal case management systems. An investigation typically results in a conciliation agreement or civil or administrative action.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class.  Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
  • Investigates and negotiates settlement agreements of charges of discriminatory practices in employment, housing, or public accommodations based on race, color, national origin, religion, creed, sex, marital status, age, disability, sexual orientation or gender identity.  
  • Interviews charging parties and their witnesses to obtain evidence relevant to the allegation of discrimination; contacts respondent's officials and representatives, and others to obtain additional relevant information.
  • Reviews documentary evidence pertaining to personnel, housing or public accommodations policies and practices; drafts subpoenas when required to obtain documents, records, or testimony; determines that evidence is sufficient and investigative file is complete.
  • Summarizes charges, itemizes undisputed facts, states facts germane to respondent's defense, and prepares report of the findings of investigation.
  • Prepares complainants and respondents for public hearing; schedules, plans organizes and records Human Relations Commission public/private hearings - verifies transcription upon legal appeal of a case decision as to accuracy of testimony.
  • Makes presentations to interested groups/organizations concerning agency's functions, goals, and mandates; conducts training and informational seminars for employers' EEO/AA specialists, realtors, and various community oriented groups.
  • Participates with and serves on boards, civic organizations, community groups, professional or non-profit organizations and related activities with mutual interest.
  • Analyzes community social structure, groups, and organizations dedicated to alleviation of inter-group tensions/negative aspects of inter-group distinctions; organizes new community or special projects groups where need is demonstrated; serves as liaison among community groups and public and private agencies.
  • Mediates disputes among neighbors which are interracial or interethnic in nature; seeks out root cause(s) and dynamics of disputes; implements plans which may include assistance from outside resources to resolve disputes.

Job Requirements

JOB REQUIREMENTS for Human Relations Representative II
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Three years experience in conducting investigations which includes conducting interviews to obtain confidential information, gathering evidence and documenting findings. 
  2. Six months experience in interpreting civil rights and equal opportunity laws, rules and regulations.
  3. Six months experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individuals human service needs.
  4. Six months experience in determining compliance with laws, rules, regulations, standards, policies and procedures.
  5. Six months experience in narrative report writing.

Additional Posting Information

The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework and Alternative Work Schedules according to the State of Delaware’s Alternative Work Arrangement Policy. More information will be shared at the time of interview. 

A writing sample will be requested at the time of interview.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.


To learn more about the comprehensive benefit package please visit our website at

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at


Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.