This position is Exempt from the State of Delaware Merit System
Recruitment #011625-MUAD01-110600
Opening Date | 1/17/2025 12:00:00 AM |
---|---|
Closing Date | 2/7/2025 11:59:00 PM |
Type of Recruitment | Exempt-Non Merit |
Salary | Yearly: $106,322 - $127,587 |
Salary Plan | FR2 |
Pay Grade |
FR2 |
Shift Hours | 8:00am - 4:30pm |
Employment Type |
Actual Vacancy |
Employment Term |
Regular |
Agency | DTI/Chief Partner Services / End User Services |
Location(s) |
William Penn Building: (801 Silver Lake Blvd, Dover, DE, 19904) |
Contact Name | Human Resources |
Contact Phone | DTI_HR_Manager@delaware.gov |
Looking for a rewarding career in the fast-paced technology industry? Look no further!
The Department of Technology & Information (DTI) is Delaware’s central IT organization committed to providing technology services and collaborative solutions for Delaware while working to improve the lives of Delawareans through advanced technologies that innovate government services.
Employment with DTI is an opportunity to work in a collaborative environment that offers opportunities for professional development. DTI employees have the chance to work with 'best in class IT companies' offering our employees experience operating with some of the most talented in their field.
In addition to recruiting and retaining the best and brightest, DTI acknowledges and values the diversity of our employees. DTI recognizes that fostering a diverse workforce provides remarkable benefits in terms of innovative thinking, increased collection of skills and experiences, greater teamwork, and higher morale.
To learn more visit DTI’s Website at https://dti.delaware.gov/
DTI offers a robust hybrid work policy for employees whose job duties are conducive to working remotely.
The Director of End-User Services (EUS) is a key leadership role responsible for leading 24/7 statewide technology support services that span across each branch of government and K-12. This position is also responsible for developing innovative strategies that focus on improving customer experience by enabling the support services function to be more proactive and less burdensome to customers while reducing hardships on service delivery teams.
The position is accountable for implementing sustainable support models and delivering mission-critical technical services to all state government partners. As part of the Office of Partner Services, the Director of End-User Services will work together with the Director of Partner Engagement to strengthen relationships with the user community and ensure customer success.
The Director of EUS is responsible for working with key stakeholders, which include customers, service owners, and industry partners, to fully understand the business functions and their needs to maximize the value of the EUS Team. This position requires exceptional leadership skills and proven ability to build and sustain effective teams. The ideal candidate must have a significant understanding of IT processes, such as service management, change management, and business analysis. Experience and ability to oversee, manage, and prioritize budgets and expenditures is a must. The ideal candidate possesses exceptional analytical, interpersonal and communication skills with a proven ability to build relationships with and influence external and internal partners and stakeholders of all levels. The Director must be a resilient, hard-working, hands-on, and determined self-starter and problem solver.
This position reports to the Chief of Partner Services.
Applicants
who do not possess the preferred qualification will still be eligible to
compete for this position if job requirements are met.
Essential functions are fundamental, core functions
common to all positions in the class series and are not intended to be an
exhaustive list of all job duties for any one position in the class. Since
class specifications are descriptive and not restrictive, incumbents can
complete job duties of similar kind not specifically listed here.
Applicants
must have education, training and/or experience demonstrating competence in
each of the following areas:
Criminal background check: A satisfactory fingerprint based
criminal background check administered by the Delaware State Police is required
as a Condition of Hire.
All applicants
must be legally authorized to work in the United States. DTI participates in the Federal E-Verify
system where we will provide the federal government with each Executive Branch
new hires Form I-9 information to confirm that you are authorized to work in
the U.S. For more information visit our Job Seeker Resource web page.
DTI does not provide employment-based sponsorship.
To learn more about the State’s comprehensive
benefit package please visit our website at Delaware
State Employee Benefits
The application and supplemental questionnaire are evaluated based
upon a rating of your education, training and experience as they relate to the
job requirements of the position. It is essential that you provide complete and
accurate information on your application and the supplemental questionnaire to
include dates of employment, job title and job duties. For education and
training, list name of educational provider, training course titles and summary
of course content. Narrative information supplied in response to the
questions must be supported by the information supplied on the application
including your employment, education and training history as it relates to the
job requirements.
Once you have submitted your
application on-line, all future correspondence related to your application will
be sent via email. Please keep your contact information current. You may
also view all correspondence sent to you by the State of Delaware in the “My
Applications” tab at https://statejobs.delaware.gov/
The State of Delaware is an Equal Opportunity employer and values a
diverse workforce. We strongly encourage and seek out a workforce
representative of Delaware including race, color, religion, age, sex, national
origin, disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression.
Ongoing application review