Collections Enforcement Operations Supervisor

This position is EXEMPT from the State of Delaware Merit System

Recruitment #123125-J65523-21700

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Summary Statement

This position oversees the Kent County one-stop judicial payment center. This position works with three other judicial payment center supervisors, the Collections Administrator and nine payment kiosk locations to provide centralized cashiering and collection services to the Delaware Judiciary.

Essential Functions

  • Interview clientele to elicit sensitive information from persons of various socio-economic backgrounds, and assess their needs, to determine their ability to pay. Update case records to include asset identification, wage earnings and financial obligation requirements.
  • Research/review clientele case record(s) to author settlement offers, negotiate prepare payment contracts, work programs, civil judgments, wage attachments and various legal documents as necessary to move the case forward.
  • Access multiple national, state, and private sector database systems to gather information for the processing, establishment, and enforcement of judicial obligation orders. 
  • Review case record to answer questions from clientele, victims, employers, in state and out-of-state agencies, and elected officials.  
  • Retrieve and maintain data/reports from various computer systems to interpret, adjust and update for sharing information with other criminal justice partners and/or public inquiries. Document all inquiries in an automated system.
  • Generates and answers telephone calls, emails, faxes, and letters related to enforced collection of delinquent accounts for multiple types of court orders. 
  • Collect and resolve judicial debts, enforce collection law, and prioritize accounts in collection status by determining the magnitude of liability, history of delinquency, and potential for other liabilities while managing an assigned case load and determining urgency of action using established selection criteria.
  • Ability to effectively use skip-tracing methods to locate clientele and clientele assets.
  • Complete reconciliation of agency transactions/accounts.
  • Review accounts/orders to ensure compliance with required documentation, computations, codes, signatures, and rules/regulations.
  • Record fiscal/financial transactions to various financial information systems.
  • Monitor balances/reconciliations and report any discrepancies.
  • Participate in recommending systems and forms enhancements.

Job Requirements

  • Possession of an associate degree or higher in Accounting, Finance or Social Science or related field
AND/OR
  • Two years’ experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs and/or ability to pay a court ordered judicial assessment. 
  • Three years’ experience in interviewing clients to obtain facts, explore issues and identify courses of action. 
  • One year experience in applying laws, rules, regulations, standards, policies, and procedures. 
  • One year experience in narrative report writing.
  • One year experience in creating financial reports which includes combining and presenting financial data from multiple sources in an organized format. 
  • One year experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data. 

Conditions of Hire

  • A satisfactory criminal background check is required as a condition of hire.
  • Direct deposit of paychecks is required as a condition of hire. 

Benefits

  • Full time employees are eligible for FREE parking!!!
  • To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  TDD users may request an auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com.  You may also call (302) 739-5458 or email DHR_ADAConcerns@delaware.gov for additional applicant services support.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.