Collections Enforcement Officer I

This position is EXEMPT from the State of Delaware Merit System

Recruitment #121825-J65520-21700

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Summary Statement

This class series uses four levels of work in the Delaware Judiciary in the Administrative Services occupational group, Collections Enforcement occupational series and describes work supporting criminal justice agencies, victims, and clientele to facilitate the enforcement of court ordered obligations in a timely manner. Work involves gathering information through one-on-one client interviews, review of various automated /on-line systems, private sector applications, court and state/federal financial documents and representing the State during necessary Court proceedings. Case histories are prepared and maintained through documentation of pertinent/on-going case information, court filings and victim/client interactions. Case management ensures orderly progress of events, proper notification of involved parties and administration of accounting support services. 

Work typically includes various combinations of business transactions such as, but not limited to classifying, computing, verifying, recording/posting, reconciling, simple audit/examination, summarizing numerical data, and compiling reports. Assignments are accomplished through manual and electronic applications. Regular contacts include intra/inter agency, local/state/federal agencies, and private sector organizations/individual citizens.

Preferred Qualification

  • Work is similar to the Collections Enforcement Officer II level, but assignments are structured and performed with close supervision.  This level performs the full range of fundamental case processing and cashiering functions and reconciliation procedures. 
  • Monitors and reviews case status and various legal documents to determine appropriate next steps in case processing. Confers with Collections Enforcement Officer III/Supervisor regarding complex cases. Drafts appropriate documentation and notes. 
  • Observes/learns from work of higher-level Officers through various methods. (For example, Court filings and proceedings and special projects). 
  • Typical contacts are with clientele, victims, internal/external agency staff, and with others outside the supervisory chain regardless of the method of communication for the purpose of coordinating and gathering information, and explaining steps required for court ordered obligations to be addressed. 
  • Learns various processes/procedures, laws, rules, and regulations.

Essential Functions

  • Interview clientele opting sensitive information from persons of various economic backgrounds and assess their ability to pay. Update case records to include asset identification, wage earnings and financial obligation.
  • Research/review clientele case record(s) negotiate settlement offers, prepare payment contracts, work programs, civil judgments, wage attachments and various legal documents as necessary to move the case forward.
  • Access multiple national, state, and private sector database systems to gather information for the processing, establishment, and enforcement of judicial obligation orders. 
  • Review case record to answer questions from clientele, victims, employers, in state and out-of-state agencies, and elected officials.  
  • Retrieve and maintain data/reports from various computer systems to interpret, adjust and update for sharing information with other criminal justice partners and/or public inquiries. Document all inquiries in an automated system.
  • Generates and answers telephone calls, emails, faxes, and letters related to enforced collection of delinquent accounts for multiple types of court orders. 
  • Collect and resolve judicial debts, enforce collection law, and prioritize accounts in collection status by determining the magnitude of liability, history of delinquency, and potential for other liabilities while managing an assigned case load and determining urgency of action using established selection criteria.
  • Ability to effectively use different methods to locate clientele and clientele assets.
  • Complete reconciliation of agency transactions/accounts.
  • Review accounts/orders to ensure compliance with required documentation, computations, codes, signatures, and rules/regulations.
  • Record fiscal/financial transactions to various financial information systems.
  • Monitor, balances/reconciliations and report any discrepancies.
  • Participate in recommending systems and forms enhancements.

Job Requirements

  • Six months experience in document processing which includes reviewing and evaluating records.
  • Six months experience in interviewing. 
  • Six months experience in applying laws, rules, regulations, standards, policies, and procedures. 
  • Six months experience in record keeping.
  • Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data. 

Conditions of Hire

  • A satisfactory criminal background check is required as a condition of hire.
  • Direct deposit of paychecks is required as a condition of hire. 

Benefits

  • Full time employees are eligible for FREE parking!!!
  • To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations

  • Accommodations are available for applicants with disabilities in all phrase of the application and employment process. To request an auxiliary aid or service please call (302)739-5458.  TDD users should call the Delaware Relay Services Number 1-800-232-5460 for assistance.  
  • The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.   


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
Contact us via conventional means. For further assistance, you may contact us by phone at (302) 739-5458, or e-mail at jobs@delaware.gov.