Collections Enforcement Operations Supervisor

This position is EXEMPT from the State of Delaware Merit System.

Recruitment #120525-J65523-21700

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Summary Statement

This class series uses four levels of work in the Delaware Judiciary in the Administrative Services occupational group, Collections Enforcement occupational series and describes work supporting criminal justice agencies, victims, and clientele to facilitate the enforcement of court ordered obligations in a timely manner. Work involves gathering information through one-on-one client interviews, review of various automated /on-line systems, private sector applications, court and state/federal financial documents and representing the State during necessary Court proceedings. Case histories are prepared and maintained through documentation of pertinent/on-going case information, court filings and victim/client interactions. Case management ensures orderly progress of events, proper notification of involved parties and administration of accounting support services.
Work typically includes various combinations of business transactions such as, but not limited to classifying, computing, verifying, recording/posting, reconciling, simple audit/examination, summarizing numerical data, and compiling reports. Assignments are accomplished through manual and electronic applications. Regular contacts include intra/inter agency, local/state/federal agencies, and private sector organizations/individual citizens.

Preferred Qualification

  • Knowledge of Division policies and procedures. 
  • Knowledge of methods and techniques used in preparing statistical reports related to identification and analysis of patterns/trends. 
  • Knowledge of social services programs and the impact on collections enforcement programs/issues. 
  • Knowledge of the methods and techniques used in complex financial and accounting data analysis. 
  • Knowledge of state program accounting regulations and reporting requirements. 
  • Skill in the evaluation and determination of accounting system requirements necessary to meet agency needs. 
  • Skill in understanding, interpreting, and applying policies, rules, and regulations. 
  • Skill in identifying, researching, and recommending methods for correcting systemic deficiencies.
  • Ability to speak and interpret Spanish.
  • Ability to supervise staff. 
  • Ability in the evaluation and analysis of financial and accounting data. 
  • Ability to organize and develop plans to improve productivity and increase collections.
  • Ability to plan and review the work of agency staff. 
  • Ability to prepare and explain a variety of financial reports. 
  • Ability to train agency staff.

Essential Functions

  • Interview clientele to elicit sensitive information from persons of various socio-economic backgrounds, and assess their needs, to determine their ability to pay. Update case records to include asset identification, wage earnings and financial obligation requirements.
  • Research/review clientele case record(s) to author settlement offers, negotiate prepare payment contracts, work programs, civil judgments, wage attachments and various legal documents as necessary to move the case forward.
  • Access multiple national, state, and private sector database systems to gather information for the processing, establishment, and enforcement of judicial obligation orders. 
  • Review case record to answer questions from clientele, victims, employers, in state and out-of-state agencies, and elected officials.  
  • Retrieve and maintain data/reports from various computer systems to interpret, adjust and update for sharing information with other criminal justice partners and/or public inquiries. Document all inquiries in an automated system.
  • Generates and answers telephone calls, emails, faxes, and letters related to enforced collection of delinquent accounts for multiple types of court orders. 
  • Collect and resolve judicial debts, enforce collection law, and prioritize accounts in collection status by determining the magnitude of liability, history of delinquency, and potential for other liabilities while managing an assigned case load and determining urgency of action using established selection criteria.
  • Ability to effectively use skip-tracing methods to locate clientele and clientele assets.
  • Complete reconciliation of agency transactions/accounts. 
  • Review accounts/orders to ensure compliance with required documentation, computations, codes, signatures, and rules/regulations. 
  • Record fiscal/financial transactions to various financial information systems.
  • Monitor balances/reconciliations and report any discrepancies.
  • Participate in recommending systems and forms enhancements.

Job Requirements

  • Possession of an associate degree or higher in Accounting, Finance or Social Science or related field.
AND/OR
  • Six months experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs and/or ability to pay a court ordered judicial assessment. 
  • Six months experience in interviewing clients to obtain facts, explore issues and identify courses of action. 
  • Six months experience in applying laws, rules, regulations, standards, policies, and procedures. 
  • Six months experience in narrative report writing.
  • Six months experience in accounting using Generally Accepted Accounting Principles (GAAP). 
  • One year experience in creating financial reports which includes combining and presenting financial data from multiple sources in an organized format. 
  • One year experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data. 
  • One year experience in determining compliance of financial transactions with required documentation, computations, codes, signatures, and rules/regulations. 
  • Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others.

Conditions of Hire

  • A satisfactory criminal background check is required as a condition of hire.
  • Direct deposit of paychecks is required as a condition of hire. 

Benefits

  • Full time employees are eligible for FREE parking!!!
  • To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  TDD users may request an auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com.  You may also call (302) 739-5458 or email DHR_ADAConcerns@delaware.gov for additional applicant services support.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression. 


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
Contact us via conventional means. For further assistance, you may contact us by phone at (302) 739-5458, or e-mail at jobs@delaware.gov.