Program Support Specialist

Recruitment #120522-MXAA08-450100

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Summary Statement

 Incumbent is responsible for providing support to an administrative and/or technical superior by providing office coordination and managing workflow, processing administrative and program information, preparing and executing mailings, utilizing word processing, spreadsheet, and database computer applications, and interacting with constituents and other state agencies, all to enhance collaboration and service delivery to staff and the target population.

This position is within the Department of Safety and Homeland Security (DSHS), Delaware Office of Highway Safety (OHS). OHS is committed to improving the safety of Delaware's roadway users by focusing on behavioral traffic safety issues such as impaired driving, seat belt use, aggressive driving, child passenger safety, pedestrian and bicycle safety, motorcycle safety and teen driving issues.

Essential Functions

Essential Functions
Essential functions are fundamental, core functions to this position are not intended to be an exhaustive list of all job duties for any one position. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
• Assures effective operational functions by planning and coordinating office administrative tasks such as coordinating meetings and taking minutes, reviewing, and reconciling staff travel and other office related activities.
• Directly supports the following for staff: fleet management, forms/records management, facilities management, inventory, contracting, purchasing, reconciliation, equipment maintenance and repair, mail distribution and messenger services, office support, bank deposits and post office duties as needed.
• May act as an assistant to staff in a variety of operational areas which may include but not limited to, preparing required reports, maintaining records and/or compiling data; performing special projects including needs assessments; obtaining, organizing, and drafting administrative material for external/office use; acting as liaison with vendors, state/federal representatives, the public, etc.
• Serves as a liaison with the public, state/federal agency staff and others to exchange information and explain agency services, laws, rules, regulations, policies, and procedures. Responds to inquiries and processes information/data. May schedule appointments, coordinate conferences, meeting, travel, trainings, and related office activities. 
• Screens telephone inquiries and visitors and provides basic technical guidance to State agencies and the public; refers individuals to appropriate staff or state agencies.

Job Requirements

JOB REQUIREMENTS
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
  1. Two years' experience in coordinating administrative support operations. 
  2. Two years’ experience in using standard computer software programs for word processing, spreadsheets, or databases.
  3. Two years’ experience in coordinating office activities such as planning/coordinating meetings or conferences; tracking workflow and follow up; composing meeting notes; directing clients/customers; explaining services to the public and customers/clients; establishing or maintaining filing/record systems.
  4. Knowledge of conducting research from multiple sources, analyzing data collected and preparing reports, letters, and administrative documents.
Please attach a resume with your online application or use the resume tab in DEL to provide a detailed description of how your education, training and/or experience meets each job requirement including employer, experience/responsibilities and dates (month/year) of employment/training.

Additional Posting Information

This is a Casual/Seasonal position which is a non-pension eligible position without healthcare and/or other benefits.

This is a 29.75 hour a week Casual/Seasonal position with the Office of Highway Safety, which is a non-pension eligible position without healthcare and/or other benefits.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

A satisfactory fingerprint-based background check administered by the Delaware State Police is required as a Condition of Hire.

Selection Process

The application and resume are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and resume to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.