Manager, Support Services

Department of Transportation seeks a Chief of Toll Operations with responsibility for managing toll operations in four locations: Biddles, Dover, I-95 and 301.  The incumbent will ensure toll plazas are effectively administered to meet the operational needs of the unit; identify operational, fiscal, and procedural efficiencies; develop budgets and fiscal forecasting; maintain responsibility for approximately 220 employees; oversee operations of the DE Welcome Center and actively participate in the E-Z Pass Group. During inclement weather, this position may have to report to work.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Provides effective management of a major support service function(s).
    
• Plans, assigns, reviews and evaluates the work of subordinate personnel.
   
• Develops, prepares, justifies, monitors and controls the budget and contracts, e.g., vehicles, equipment, maintenance, goods, materials, professional and non-professional services, projects, etc.
   
• Develops and implements policies, procedures, processes, systems and programs.
   
• Ensures compliance with department, federal and state laws, rules, regulations, policies and procedures governing area(s)of responsibility.
   
• Interfaces with a variety of people and all levels of management to provide technical assistance, guidance and training, interpretation and explanation of laws, rules, regulations, policies, procedures and processes, resolution of problems, ensure compliance, etc.
   
• Represents the department/state on various policy level committees, groups and task forces, etc.

JOB REQUIREMENTS for Manager, Support Services 
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Six months experience in managing support services such as mail operations, fleet management, commissary, laundry operations, food service operations, plant maintenance operations, graphics and printing, or materials management.
2. Six months experience in budget administration which includes managing, developing, analyzing and implementing budgets; developing strategic plans and establishing internal control.
3. Six months experience in contract administration which includes overseeing the development and negotiation of contracts and bid specifications; managing bid openings; awarding and executing contracts.
4. Six months experience in developing policies or procedures.
5. Six months experience in operations management which includes planning, directing, coordinating, controlling and evaluating operations typically through subordinate supervisors.

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources. DelDOT does not provide employment-based sponsorship.

Pre-employment Drug Testing:  Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

Criminal background check: A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.