State Quality Control Manager

Recruitment #120325-MDBC04-350100

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Introduction

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

For more information, please visit https://dhss.delaware.gov/dhss/ today!

Summary Statement

The State Quality Control Manager leads the Department’s Quality Control Unit, ensuring compliance, accuracy, and integrity across public assistance programs. Working closely with the Social Service Chief Administrator, the Manager oversees operations by planning, directing, coordinating, and evaluating activities through subordinate supervisors. The role develops policies and performance standards aligned with federal and state mandates, serves as the Department’s compliance expert, represents the State in high-level meetings, resolves complex issues, guides statewide review processes, and communicates key findings to leadership and external partners.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.

  • Conducts reviews of case files, records, and supporting documentation to determine the accuracy of client eligibility factors and public assistance payments within prescribed timeframes using quality control methodology.
  • Interprets, explains, and ensures compliance with state or federal laws, rules, and regulations, approved waivers, as well as program requirements.
  • Researches, identifies and reviews relevant records or documents and conducts interviews of clients, which may include visiting residences, to obtain and clarify information.
  • Performs mathematical computations of income, resources, and expenses to determine the accuracy of benefits payments including re-calculation of regulatory formulas and household budgets; incorporates factors such as fluctuating earnings, child support, shelter costs, utilities, childcare/medical deductions, taxes, and insurance. 
  • Ensures data validity and evaluates program performance through a variety of quality control methods such as root cause analysis.
  • Identifies factors that cause or contribute to errors, discrepancies, and non-compliance and makes recommendations for corrective action and improvements based on findings.
  • Prepares and submits program reports that clearly and accurately document findings, supporting facts, and actions taken.
  • Completes continuing education to remain current on quality assurance standards, methods, techniques, and best practices in assigned public assistance programs.
  • Uses automated information systems and computer software to research, review, analyze, document, and report on public assistance case information.
  • Issues recommendations from reviewed cases for future error reduction strategies and improvements to program integrity and escalates cases of suspected fraud.
  • Attends fair hearings as needed, testifying to explain findings and calculations of reviewed cases. 
  • Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
  • Performs related work as required.

Job Requirements

JOB REQUIREMENTS for State Quality Control Manager
Applicants must have education, training, and/or experience demonstrating competence in each of the following areas:

  1. Six months experience in health or human services program administration such as overseeing and directing the development, implementation, and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation.
  2. Six months experience in developing policies, and procedures.
  3. Three years' experience in determining compliance with laws, rules, regulations, standards, policies, and procedures.
  4. Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.

Additional Posting Information

The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework and Alternative Work Schedules according to the State of Delaware’s Alternative Work Arrangement Policy. More information will be shared at the time of interview. 

Conditions of Hire

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.

DHSS does not provide employment-based sponsorship.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  TDD users may request an auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com.  You may also call (302) 739-5458 or email DHR_ADAConcerns@delaware.gov for additional applicant services support.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression. 


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
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Contact us via conventional means. For further assistance, you may contact us by phone at (302) 739-5458, or e-mail at jobs@delaware.gov.