Collections Technician

This Position is EXEMPT from the State of Delaware Merit System

Recruitment #112122-MXAA09-21700

Summary Statement

 This is a casual/seasonal collections position not to exceed 29.5 hours per week. This employee accepts for court-ordered assessments, enters data into an automated case management system, prepares deposits to financial institutions, contacts offenders whose accounts are delinquent, and prepares payment plans.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class.  Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here:

  • Compute fiscal/financial transactions.
  • Reconcile transactions/accounts.
  • Review to ensure compliance with required documentation, signatures, and rules/regulations.
  • Record fiscal/financial transactions to various financial information systems.
  • Interact with public/private sector to provide/obtain information.
  • Compile information/develop reports for use by others.
  • Monitor balances and report discrepancies.

Job Requirements

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Experience in processing financial transactions in areas such as accounting or cashiering.
  2. Experience in providing customer service over the phone, in person, and in writing
  3. Experience handling multiple payment methods (i.e., cash, checks, credit cards)
  4. Experience keyboarding, preferably at a rate of at least 40 words per minute.
  5. Knowledge of  recordkeeping which includes maintaining records, logs, and filing systems. 

Conditions of Hire

  • A satisfactory criminal background check is required as a condition of hire.
  • Direct deposit of paychecks is required as a condition of hire.
  • Must be able to move/lift a box of paper (approximately 40 pounds) 
  • Must have a valid state driver's license. 

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.