DTI Systems Engineering Manager

Looking for a rewarding career in the fast-paced technology industry? Look no further!

The Department of Technology & Information (DTI) is Delaware’s central IT organization committed to providing technology services and collaborative solutions for Delaware while working to improve the lives of Delawareans through advanced technologies that innovate government services. 

DTI employees have the opportunity to work with “best in class IT companies” offering our employees experience operating with some of the most talented in their field.

In addition to recruiting and retaining the best and brightest, DTI acknowledges and values the diversity of our employees. DTI recognizes that fostering a diverse workforce provides remarkable benefits in terms of innovative thinking, increased collection of skills and experiences, greater teamwork, and higher morale.

To learn more visit DTI’s Website at https://dti.delaware.gov/

Due to the current COVID-19 (coronavirus) outbreak, DTI has implemented temporary telecommuting arrangements for newly hired employees whose job duties are conducive to working from home. These arrangements are expected to be short term and will be monitored by DTI supervisors.

The principal responsibility of the Systems Engineering Manager (SEM) is to ensure that the assigned SE services (e.g. hardware, software and/or data services) are provided in a way that meets the needs of the customers (both DTI and other state agencies) and public in compliance with DTI policy and procedures.

The services will be primarily rendered through a team of analytical personnel, although the SEM is expected to be technically proficient in the disciplines supervised and provide a modest degree of direct technical support where required.  Specific functions will include the following.

1.     Staff supervision

a.     Identify and recommend optimal organizational alignments and staffing requirements

b.     Interview potential candidates and make hiring recommendations

c.      Orientation of new employees

d.     Prepare Performance Plans and Development & Training plans

e.     Direct day to day activities

f.       Develop staff through coaching, delegation, and stretch assignments

g.     Counsel employees on a continuous basis; perform periodic formal evaluations

h.     Identify and mentor a qualified SEM successor candidate

i.       As needed, prepare and carry out Remedial Action Plans for sub-performing employees

2.     Leadership

a.     Demonstrate a positive attitude toward management, coworkers, and customers; be a true “team player” with a focus on excellence in service delivery

b.     Nurture creativity and energetic approaches to service delivery

c.      Set a positive example in all regards; exhibit integrity and honesty, and a passion for public service

d.     Establish Quality Processes such as Continuous Improvement, Do-It-Right-the-First-Time, and Plan-Do-Check-Improve cycle

e.     Ensure that the workgroup complies with Problem Management, Change Management, and Disaster Recovery procedures.

3.     Project / Task / Resource management

a.     Ensure adequate support for mission-critical services, specifically avoiding “one-deep” support conditions

b.     Set project/task priorities for staff consistent with the overall priorities of DTI and customers

c.      Maintain sufficiently close contact with ongoing projects/tasks to maximize on-time and on-spec delivery; notify management in a timely manner of any projects/tasks that are out of compliance with plans

d.     Measure and manage staff resource utilization (man-hours); prepare projected resource plans and analyze vs. actual

4.     Administrative – as needed, including various meetings and management reporting

The Systems Engineering Manager will report to the Systems Engineering DTI Team Director.

JOB REQUIREMENTS for DTI Systems Engineering Manager
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Possession of a Bachelor’s degree in and Information Technology discipline or five years of relevant engineering work experience.
• Possession of Information Technology certifications in one or more of the following: A+, Network+, MCSA, CCNA etc.
• Possess at least five years of experience in managing a server operation system.
• Possess at least five years of experience in managing a technology team.
• Possess three of project resource management experience.
• Possess good communication (both verbal and written) and presentation skills. 

As a condition of employment, all employees must certify that they are fully COVID-19 vaccinated; be required to test for COVID-19 on a weekly basis; or request an exemption from the COVID-19 vaccination(s) due to health or sincerely held religious beliefs or practices and be COVID-19 tested weekly by September 30, 2021, or if hired after September 23, 2021, during their initial week of employment. This will be in effect until further notice.  More information can be found at here.

Criminal background check: A satisfactory fingerprint based criminal background check administered by the Delaware State Police is required as a Condition of Hire.

All applicants must be legally authorized to work in the United States. DTI participates in the Federal E-Verify system where we will provide the federal government with each Executive Branch new hires Form I-9 information to confirm that you are authorized to work in the U.S.  For more information refer to our Job Seeker Resources web page.

DTI does not provide employment-based sponsorship.

Benefits to include:

• Group Health Plan, Dental Plan, Vision Plan, Prescription, Flexible Spending, Long & Short Term Disability Insurance, Group Universal Life Insurance, Accident & Critical Illness Insurance, Health Management Programs.
• 21 paid vacation days, 15 paid sick days, 12 paid holidays, Up to 12 weeks paid Parental Leave.
• Tuition reimbursement up to $4,000 annually.
• State funded learning opportunities, mentor programs and professional development opportunities.
• Employee Assistance Program: Access to support services such as Professional Counseling Services, Legal Services, Financial Services.
• Employer & Employee Funded Pension Plan as well as an Employee Funded Retirement Savings Plan available.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/ 

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at www.delawarestatejobs.com.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.