DTI Senior Network Operations Center Specialist

This position is Exempt from the State of Delaware Merit System

Recruitment #111021-MUAI04-110300

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Introduction


Looking for a rewarding career in the fast-paced technology industry? Look no further!

The Department of Technology & Information (DTI) is Delaware’s central IT organization committed to providing technology services and collaborative solutions for Delaware while working to improve the lives of Delawareans through advanced technologies that innovate government services. 

In addition to recruiting and retaining the best and brightest, DTI acknowledges and values the diversity of our employees. DTI recognizes that fostering a diverse workforce provides remarkable benefits in terms of innovative thinking, increased collection of skills and experiences, greater teamwork, and higher morale.

To learn more visit DTI’s Website at https://dti.delaware.gov/

Due to the current COVID-19 (coronavirus) outbreak, DTI has implemented temporary telecommuting arrangements for newly hired employees whose job duties are conducive to working from home. These arrangements are expected to be short term and will be monitored by DTI supervisors.

 

Summary Statement

The Senior Network Operations Center Specialist is responsible for day-to-day operational support, monitoring, and physical security of the DTI data centers, IT and facilities infrastructure, managed systems, and other core IT services of state government, enabling agencies to meet their missions and to serve Delaware citizens effectively and efficiently.  DTI data centers and systems operate 24x7x365.

Responsible for issue recognition, initial diagnosis, troubleshooting, and tracking of IT system, data center, and facilities incidents across the enterprise. 

Responsible for taking corrective actions based on established procedures, or at the direction of technical staff, with the goal of minimizing downtime and impact to services.

Responsible for the timely escalation of problems and incidents to designated support staff and management; as well as reporting incident statuses and resolution activity progress in the appropriate applications.

Responsible for understanding, and executing the DTI Incident, Request, and Change Management processes and procedures.

Responsible for performing operational support duties such as monitoring, batch job scheduling, review of JCL, implementation of change packages, tape management, remote/smart hands services, and service desk support. This includes the ability to learn and perform new or special ad hoc tasks upon demand.

Responsible for ensuring the physical security of the DTI sites by managing approved visitors & vendors.

Responsible for maintaining a robust and accurate knowledgebase repository, including writing and editing operational procedures.

Responsible for preparing accurate reports and logs detailing work activities.

Responsible for professional and effective interactions with customers, technical staff, and management.

Responsible for providing training to Operations Control Center Specialists.

Responsible for developing and implementing improved methods and procedures.

Responsible for performing other duties, as assigned.

Preferred Qualification

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.

Possess technical training or industry certifications such as A+, Network+, CCNA, etc.

Job Requirements

JOB REQUIREMENTS for DTI Senior Network Operations Center Specialist
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

Please attach a resume with your online application or use the resume tab in DEL to provide a detailed description of  how your education, training and/or experience meets each job requirement including employer, experience/responsibilities and dates (month/year) of employment/training.

  • Possession of an Associates degree in an Information Technology or related field, or five (5) years of experience in computer operations and system monitoring.
  • Possess a minimum of five (5) years of experience with the components and operation of largescale data centers and/or IT systems, including networks, servers, mainframes, peripheral devices and data center facility  infrastructure.
  • Possess a minimum of five (5) years of experience with desktop software, IT system and network monitoring tools, ticket tracking processes and applications, job scheduling and tape management subsystems, and data center management systems.
  • Possess a minimum of five (5) years of experience operating and monitoring largescale data centers and/or IT systems, including networks, data cabling, servers, mainframes, peripherals, physical security, environmental control systems and data center facility  infrastructure.
  • Possess a minimum of five (5) years of experience reporting incident status and resolution activities, taking        corrective actions based on established procedures, escalating issues to technical support, and communicating with various levels of management.

Additional Posting Information

As a condition of employment, all employees must certify that they are fully COVID-19 vaccinated; be required to test for COVID-19 on a weekly basis; or request an exemption from the COVID-19 vaccination(s) due to health or sincerely held religious beliefs or practices and be COVID-19 tested weekly by September 30, 2021, or if hired after September 23, 2021, during their initial week of employment. This will be in effect until further notice.  More information can be found at here.

Conditions of Hire

Criminal background check: A satisfactory fingerprint based criminal background check administered by the Delaware State Police is required as a Condition of Hire.

All applicants must be legally authorized to work in the United States. DTI participates in the Federal E-Verify system where we will provide the federal government with each Executive Branch new hires Form I-9 information to confirm that you are authorized to work in the U.S.  For more information refer to our Job Seeker Resources web page.

DTI does not provide employment-based sponsorship.

Benefits

Benefits to include:

  • Group Health Plan, Dental Plan, Vision Plan, Prescription, Flexible Spending, Long & Short Term Disability Insurance, Group Universal Life Insurance, Accident & Critical Illness Insurance, Health Management Programs.
  • 21 paid vacation days, 15 paid sick days, 12 paid holidays, Up to 12 weeks paid Parental Leave.
  • Tuition reimbursement up to $4,000 annually.
  • State funded learning opportunities, mentor programs and professional development opportunities.
  • Employee Assistance Program: Access to support services such as Professional Counseling Services, Legal Services, Financial Services.
  • Employer & Employee Funded Pension Plan as well as an Employee Funded Retirement Savings Plan available.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/ 

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

 

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at www.delawarestatejobs.com.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.


The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.