Collections Technician

This position is exempt from the State of Delaware Merit Rules

Recruitment #110421-MXAA09-21700

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Summary Statement

This is a casual/seasonal collections position not to exceed 29.5 hours per week. This employee accepts payments for court-ordered assessments, enters data into an automated case management system, prepares deposits to financial institutions, contacts offenders whose accounts are delinquent, and prepares payment plans.  

Preferred Qualification

Minimum Qualifications
  1. Experience in providing customer service over the phone, in person, and in writing.
  2. Experience handling multiple payment methods (i.e., cash, checks, credit cards).
  3. Experience in working with MS Office (with primary focus on WORD and EXCEL) to enter, update, modify, delete, retrieve/inquire, and report on data.
  4. Experience keyboarding, preferably at a rate of at least 40 words per minute.
  5. Experience in recordkeeping which includes maintaining records, logs, and filing systems.
  6. Experience in applying laws, rules, regulations, standards, policies, and procedures.

 

Essential Functions


Job Requirements

Conditions of Hire

A satisfactory criminal background check is required as a condition of employment.
Valid State issued ID or Driver's License.
Must be able to lift 40 lb. box of paper.
Direct deposit of paychecks is required as a condition of employment.
The Delaware Judicial Branch takes it's responsibilities for ensuring a safe workplace while providing and essential public service for those who are required to come onto the courthouse seriously.  In order to protect the health and safety of its employees and the public, all new hires will need to provide to Human Resources proof of full vaccination against COVID-19 within 30 days of their hire date.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance. The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.