Senior Application Support Specialist (Desktop/LAN Scripting)

Limited Term Through 6/30/2023

Recruitment #102122-MADA04-370100

Summary Statement

This role will be an administrator and configure various software platforms, aggregate data from various sources, utilize the latest versions of Windows server/desktop OS& scripting tools to automate processes/increase efficiencies, perform vendor management and info security/compliance duties.  This position will lead/track Service Desk/Desktop IT equipment life cycling/deployment/upgrade activities.  

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Performs systems analysis and design employing information needs analysis, requirements analysis and design alternative analysis.
  • Provides alternative design proposals including cost/benefit analyses.
  • Writes computer program specifications. 
  • Designs computer program logic flow, writes new and modifies existing computer programs, develops test data, tests and debugs computer programs.
  • Provides user orientation and training in new/modified applications.
  • May serve as team leader periodically as projects dictate to include reviewing computer programs for accuracy and efficiency and coordinating the testing and production of new/modified system capabilities.
  • May train lower level application programmers and support specialists.
  • Writes progress and incident reports.
  • Writes operational, program and user documentation.
  • Performs related work as required.

Job Requirements

JOB REQUIREMENTS for Senior Application Support Specialist
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Six months experience in computer programming languages including the latest generation.
  2. Six months experience in database management systems which includes database design, testing, and implementation.
  3. Six months experience in information systems analysis and design.

Additional Posting Information

This position maintains the team’s daily workload of technical projects, ServiceNow incident tickets, requests, tasks, and change requests across the State. In this position, an employee is will use provide excellent IT customer service and demonstrate proficiency in written and verbal communication. The employee must provide second/third level technical support through timely, efficient resolution of issues and by engineering creative solutions to satisfy customer needs. This includes handling incidents that may impact one or multiple agencies, processing changes and executing large projects. An employee in this role is expected to manage the creation and deletion of file shares, home directories and permissions, computer and email accounts and user groups in the State’s environment.  They will install, configure, secure, and upgrade non-core software products, as well as ensure the integrity of the end-user environment, proactively address service issues, and implement automation routines. In addition, an employee in this role may also provide training and mentorship to less experienced team members, as needed and is expected to maintain documentation for building out processes and knowledgebases. In this role, the applicant will use the following tools and products: PowerShell and Scripting Languages; KACE SMA, Desktop Authority, GPO and SCCM; VMWare, VDI and Citrix; Infoblox; Stealth Audit; Printer Logic; Bomgar; SQL/MYSQL; ServiceNow; and willingness to learn new technologies needed.

This position will have after-hours on call rotation.  A planned IT centralization may change work location.  Position is limited term until 06/30/2023 and may be extended should funding be available.

Conditions of Hire

Pre-employment Drug Testing:  Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

Criminal background check:  A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

As a condition of hire you must possess a valid driver's license (not suspended, revoked or cancelled, or disqualified from driving).

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression. 


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
Contact us via conventional means. For further assistance, you may contact us by phone at (302) 739-5458, or e-mail at jobs@delaware.gov.