C/S Intake Specialist

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class:

• Conduct in-person, telephone, and virtual interviews.
• Assist clients in completing eligibility forms.
• Entering initial information into a case management database
• Answering the main switchboard and directing callers to staff and making referrals.
• Processing office files by updating information in a database.
• Creating and sending form letters.
• Responds to client phone calls and correspondence in a professional and timely manner.
• Perform preliminary analysis and check for case conflicts.
• Perform administrative tasks.
• Interpreting/translating (assuming additional language fluency).
• Perform other tasks as required and directed by supervisory staff.

Job Requirements for Client Intake Specialist:

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Possession of an Associate’s degree or higher in a Behavioral or Social Science field.

AND

1. One year experience in a Behavioral or Social Science related field.

2. One year experience in applying laws, rules, regulations, standards, policies and procedures.

3. Interviewing experience and knowledge of applicable interviewing techniques.

4. Strong assessment, writing, speaking, interpersonal skills.

5. Six months experience in record keeping.

6. Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

• Please be sure to upload a recent copy of your resume, as you complete the application process for this posting.
• This position is exempt from the State of Delaware Merit System. 
• This is a Casual/Seasonal position, which is non-pension eligible and does not include healthcare or other benefits. The position is currently approved for up to 29.5 hours per week.
• Position requires 5 days a week 6 hours a day. 

Conditions of Employment

• Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9information to confirm you are authorized to work in the U.S.
• Criminal background check: A satisfactory criminal background check is required as a condition of hire.
• Direct deposit of paychecks is required.
• Applicants must possess a valid Driver’s License (not suspended, revoked or cancelled, or disqualified from driving).A satisfactory criminal background check is required as a condition of hire and to maintain employment.

Benefits

This is a Casual/Seasonal position, currently approved to work up to 29.75 hours per week and is a non-pension eligible position without healthcare and/or other benefits. 

English/Spanish bilingual applicants are encouraged to apply.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression