Judicial Case Processor I

This position is exempt from the State of Delaware Merit System.

Recruitment #100622-J72270-20300

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Summary Statement

Nature and Scope: This is the entry level of case processing work learning the legal processes and procedures and performing the full range of processing activities of limited complexity. Applicant should have strong customer service skills. Call center, customer service and/or strong phone experience is preferred but not required. This position requires the employee to communicate clearly and concisely on the phone as well as in person with large numbers of diverse clients. This position is located in the Jury Services Department and once trained; incumbent will be required to speak in front of large groups of people.

Career Ladder

This is a Career Ladder series. Incumbents underfilling as a Judicial Case Processor I will be considered for promotion to the Judicial Case Processor II level after meeting the minimum qualifications and Judiciary’s promotional standards.

Job Requirements

Minimum Qualifications: Resumes may not be substituted for the application. Failure to do so will result in disqualification. Applicants must meet each of the following qualifications. Failure in any one area will result in a rating of “not qualified.”
  • Six months experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures, resolve deficiencies, interpret information, and track and monitor activities. 
  • Six months experience in record keeping which includes maintaining records, logs, and filing systems. 
  • Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data. 
  • Ability to communicate clearly and effectively.

Additional Posting Information

Attachments to Applications:
  • Please do not submit copies of evaluations, letters of reference, training certificates, or college transcripts unless requested. 
  • If supplemental information is requested by the posting, be sure to include it when you submit your application prior to the closing date.
  • Applications or additional information will not be accepted after the closing date.
  • Resumes will not be accepted unless accompanied by the application.

Conditions of Hire

  • A satisfactory criminal background check is required as a condition of hire and to maintain employment.
  • Direct deposit of paychecks is required as a condition of employment.

Benefits

  • Full-time New Castle County State of Delaware Judicial Branch employees are eligible for FREE parking!
  • This position may be eligible for an Alternative Work Schedule or to Telework after successful completion of the employee’s initial probationary period.
  • To learn more about the comprehensive benefit package please visit the website at https://dhr.delaware.gov/benefits.  

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.